Talitha Collier
Summary
Dedicated professional with experience at Marriott and Walmart, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through meticulous housekeeping and effective problem-solving. Skilled in cleaning and organizing, ensuring a welcoming environment while managing time efficiently to meet demands. Committed to delivering exceptional service in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Housekeeper
Marriott
09.2022 - Current
- Maintained cleanliness and organization of guest rooms and common areas.
- Utilized cleaning equipment and chemicals safely and effectively.
- Collaborated with team members to ensure timely room turnover.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Provided exceptional customer service through friendly interactions with guests.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Sales Associate
Walmart
11.2015 - 07.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization to improve customer satisfaction.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to restock shelves and manage inventory levels.
- Adapted quickly to changing priorities while maintaining focus on customer needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Murrell Dobbins
Philadelphia, PA06.2015
Skills
Teamwork
Housekeeping
Customer service
Cleaning and organizing
Professional and courteous
Problem Solving
Time management
Timeline
Housekeeper
Marriott
09.2022 - Current
Sales Associate
Walmart
11.2015 - 07.2020
High School Diploma -
Murrell Dobbins