Talitha Keating
Shallotte,NC
Summary
Detail-oriented professional with a background in restaurant management. Skilled in operational efficiency and customer service, contributing to increased guest loyalty and satisfaction. Committed to upholding high standards of safety and quality throughout all operations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Restaurant Manager
Sawyers Landing LLC
Fredericktown, Missouri
03.2022 - 06.2024
- Oversaw daily restaurant operations, ensuring smooth workflow and service quality.
- Managed daily operations, enhancing restaurant workflow and service delivery.
- Trained and supervised staff on service standards and best practices.
- Developed and implemented staff schedules to maximize coverage.
- Ensured compliance with health regulations and safety standards.
- Oversaw customer service initiatives, increasing guest satisfaction and loyalty.
- Developed new menu items based on customer feedback and industry trends, improving menu appeal.
- Provided exceptional customer service in fast-paced dining environment.
- Performed cashier duties such as processing credit card payments and operating POS system.
Barista Trainer
Sawyers Landing LLC
Fredericktown, MO
10.2021 - 06.2024
- Trained new baristas in coffee preparation and customer service techniques.
- Conducted on-site trainings in brewing techniques and customer service etiquette, elevating overall barista performance.
- Coached team members on espresso machine maintenance, improving equipment reliability and service quality.
- Facilitated workshops on coffee origins and brewing methods, enriching team expertise and enhancing customer interactions.
- Oversaw daily operations to ensure high standards of beverage quality and presentation.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Crafted customized beverages to meet individual customer preferences.
- Welcomed guests warmly, providing exceptional customer service throughout their visit.
Gym Assistant
Essential fitness
Farmington, Missouri
03.2020 - 04.2021
- Guided members in using fitness equipment and developing effective exercise routines.
- Conducted one-on-one training sessions to guide clients through workouts.
- Ensured cleanliness and organization of gym facilities and workout areas for optimal member experience.
- Maintained cleanliness and order in fitness center by wiping down equipment, vacuuming carpets, and cleaning mirrors.
- Resolved member inquiries and concerns to enhance customer satisfaction.
- Welcomed guests upon arrival to create a friendly atmosphere. and provided excellent customer service.
- Handled administrative tasks such as scheduling appointments and managing records.
Education
High School Diploma -
Classical Christian Academy
St Louis, MO05-2017
Skills
- Menu optimization
- Operational efficiency
- Inventory control
- POS operations
- Cash handling
- Sanitation standards
- Customer service
- Guest relations
- Beverage management
- Problem solving
- Time management
- Multitasking
- Detail orientation
- Communication skills
- Strong work ethic
Certification
- Professional Barista certification, issued by Seattle Barista Academy, 2018
Timeline
Restaurant Manager
Sawyers Landing LLC
03.2022 - 06.2024
Barista Trainer
Sawyers Landing LLC
10.2021 - 06.2024
Gym Assistant
Essential fitness
03.2020 - 04.2021
High School Diploma -
Classical Christian Academy