Taliyah Abdul-Ali
Jonesboro,GA
Summary
Proactive and goal oriented individual with extensive hands on experience in customer service. Capable of thriving and adapting to high-paced environments with patience and resilience. Eager to contribute to team success through collaborative efforts to achieve swift and positive results. Known for being creatively driven, forward thinking, reliable and absolutely ready to take on new challenges.
Overview
8
8
years of professional experience
Work History
Concessions
Innovative Concessions
Marietta, GA
07.2021 - Current
- Led concession (Dippin’ Dots) operations at high volume events, enhancing the sports entertainment experience
- Increased profitability by up-selling, reducing waste, and establishing best service practices
- Streamline service procedures and train team members, resulting in reduced wait times and improved customer feedback during peak hours
Bartender
Movie Tavern
Marietta, GA
10.2023 - 08.2024
- Craft cocktails, beer, and wine in high volume settings, ensuring guest satisfaction
- Maintain bar cleanliness and inventory, adhering to safety and service standards
- Engage with guest to foster a welcoming environment, enhancing customer experience
- Handle cash and card transactions, ensuring accurate register balancing each shift
Waitress
Movie Tavern
Marietta, GA
11.2022 - 10.2023
- Add value by enhancing guest experience in a busy theatre setting
- Engaged with customers to fulfill request, provide profitable recommendations, and enhance the movie-going experience
- Coordinated with back-of-house staff to ensure smooth service flow and resolve customer request promptly
Packaging
Bloom Designs
Marietta, GA
05.2018 - 08.2021
- Managed online sales operations, optimizing digital storefront, processing orders efficiently, and enhancing the customer experience through personalized plant selection guidance
- Meticulously maintained online inventory, tracked shipping status, resolved delivery issues, and ensured accurate product descriptions to minimize returns
- Drove digital marketing initiatives for online store, showcasing seasonal plant collections, creating compelling product narratives, and building customer loyalty
Education
Psychology
Georgia State University
Atlanta, GA2027
Skills
- Customer Service
- Conflict Resolution
- Team Player
- Multitasking
- Sales
- Charismatic
- Flexible
- Personable
Timeline
Bartender
Movie Tavern
10.2023 - 08.2024
Waitress
Movie Tavern
11.2022 - 10.2023
Concessions
Innovative Concessions
07.2021 - Current
Packaging
Bloom Designs
05.2018 - 08.2021
Psychology
Georgia State University