Taliyah Middleton
Summary
Medical Administrative Assistant with extensive hands-on experience in providing administrative support to complex medical groups and health clinics. Skilled in managing front-office functions, including customer service, patient appointments, billing and collections, and records management. Seeking to take next career step in health administration with a respected organization dedicated to providing high-level care to diverse patient populations.
Overview
2
2
years of professional experience
Work History
Fulllment
Nordstrom
11.2023 - 09.2023
- Handled fulllment of customer orders within Nordstrom, ensuring that orders are shipped promptly and accurately
- Processed and maintained customer orders in a timely manner to meet customer demands
- Developed and maintained relationships with customers to ensure satisfaction.
Front of house
Chick Fil A
07.2021 - 10.2021
- Provided customer service to guests by taking orders, answering questions, and preparing food
- Operated cash register to process payments and balanced the drawer at the end of the shift
- Greeted customers as they entered and exited the restaurant
- Collaborated with team members to ensure smooth and efcient operations.
Unit Assistant
New York Presbyterian
New York, NY
- Assists with administrative operations consisting of the front desk management, scheduling appointments, processing insurance claims, and overseeing logistic requirements.
- Organized and arranged new Personnel Health files/charts and maintained accurate filing system.
- Prepared correspondence and created various forms (e.g. follow up letters, questionnaires, consent/declination forms, pre-employment forms).
- Worked closely with in house Oncologist, Nurses, and nursing assistant concerning Personnel Health issues (e.g. needle stick, ppd conversions, treatment plans, etc).
- Provides support to the multidisciplinary health care team to maintain and promote the standards of care and safety.
- Provides assistance with transportation of patients, room turnover, equipment.
- Maintain sensitivity and awareness of cultural and religious diversity when addressing patients, visitors, co-workers and other customers
Skills
- Interpersonal skills
- Customer service
- Communication
- Active listening
- Demonstrated ability to accurately process orders and returns in a timely manner
- Proven knowledge of order entry systems, order tracking systems, and inventory management software
- Experienced in working with customers, vendors, and other departments to ensure customer satisfaction
- Handled fulfillment of customer orders within Nordstrom, ensuring that orders are shipped promptly and accurately
- Processed and maintained customer orders in a timely manner to meet customer demands
- Developed and maintained relationships with customers to ensure satisfaction
- Provided customer service to guests by taking orders, answering questions, and preparing food
- Operated cash register to process payments and balanced the drawer at the end of the shift
- Greeted customers as they entered and exited the restaurant
- Collaborated with team members to ensure smooth and efficient operations
- Data Entry
- Types 35 WPM
- MS Office proficient
- Software: KRONOS, EPIC, EMR/MHR management,
- Customer Service
- Results-driven
- Performance metrics
- HIPAA Certified
Timeline
Fulllment
Nordstrom
11.2023 - 09.2023
Front of house
Chick Fil A
07.2021 - 10.2021
Unit Assistant
New York Presbyterian