Dustin Cossey
Kirkland,WA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
Work History
Fulllment and Delivery Assistant Manager
Nordstrom
08.2023 - Current
- -Currently acting as Interim Department Manager for Fulllment and Delivery -Spent more than half my time in this role without a Department Manager above me, handling the entire business by myself -Assisted Department manager with the oversight of the online business of the store, with an ownership over the Delivery aspect of the department -Hired and trained department employees to be skilled in both the Fulllment and Delivery aspects of the department -Managed a large, uctuating team of between 50-90 employees at any given time -Over the course of the past 9 months, improved the rankings in the company of our store's fulllment department from near the bottom to consistently ranking in the top 10
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Fulllment and Delivery Interim Department Manager
Nordstrom
01.2024 - 05.2024
- Results-oriented and experienced Fulllment and Delivery Interim Department Manager with a proven track record of optimizing operations, improving eciency, and leading teams to success
- Procient in overseeing all aspects of fulllment and delivery operations, implementing process improvements, and ensuring exceptional customer satisfaction
- Skilled in strategic planning, project management, and fostering a positive team culture
- Seeking to utilize my expertise to drive business and continue my growth.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant Sales Manager
Nordstrom Rack
08.2021 - 08.2023
- -Back to back Q2 & Q3 Nordstrom Value Leader -Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service, and assisted employees in doing the same -Hired and trained department employees to be self sucient and well versed in all departments -Created daily schedules for department employees to keep every shift well-staed and running smoothly -Assist department manager with oversight of employees and oor merchandising
Salesperson
Nordstrom Rack
10.2020 - 08.2021
- -2021 Q3 Employee of the Quarter -Promoted to assistant manager after 10 months -Became an expert in all areas of the store, including registers and back of house processes -Maintained current store, product, and promotional knowledge to drive consistent sales -Arranged merchandise for display to highlight new styles, attract customers, and enhance sales
Education
Klein High School
Klein, TX06.2016
Skills
- Warehouse Operations
- Package handling
- Performance Management
- Expense Tracking
- Policy Implementation
- Staff Development
- Business Development
- Operations Management
- Staff Training and Development
Accomplishments
- Nordstrom Rack All Star, 05/01/2021, 2021 Q2
- Nordstrom Value Leader, 05/01/2023, 2023 Q2
- Nordstrom Value Leader, 08/01/2023, 2023 Q3
References
Yvette Kang, 01/01/2021, 04/01/2022, Department Manager
Jenny Ramos,
Timeline
Fulllment and Delivery Interim Department Manager
Nordstrom
01.2024 - 05.2024
Fulllment and Delivery Assistant Manager
Nordstrom
08.2023 - Current
Assistant Sales Manager
Nordstrom Rack
08.2021 - 08.2023
Salesperson
Nordstrom Rack
10.2020 - 08.2021
Klein High School