Mike Walker
Fort Lupton,CO
Summary
Experienced supply chain leader bringing extensive experience in retail settings. Set and enforced consistent standards to maintain associate satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
15
15
years of professional experience
Work History
Market Delivery Assistant Manager
Lowe's
12.2022 - Current
- Responsible for all day to day operations of the Warehouse
- Successfully grand opened 3987
- Assisted in opening 3989 & 3971
- Act as a peer mentor to other MDAMs in the network
- Ensure successful delivery of 300+ orders per day
- Establish relationship with 3PL partners to ensure we operate as business partners to run a successful operation
- Monitor, plan and impact LTR through process improvement a route optimization
- Track and take action on key financial metrics such as delivery tracker, cost per stop tracker and CASS billing
- Act as a resource for BOS deliveries and provide guidance and training to store associates on deliveries
- Responsible to tracking a follow up on fleet assets for R.14
- Fostered and developed an inclusive work environment which lead to 100% participation on BEST with a 90% engagement score
- Promoted 2 hourly associates into salaried manager positions
XDT Coach
Lowe's
12.2020 - 12.2022
- Supported all functions of the XDT operations
- Trained associates on policies and procedures
- Responsible for scheduling, payroll and ordering of all supplies for facility
- Inventory and shrink captain for facility. This included monitoring inventory processes and taking action when needed
- Responsible for coaching team on customer service and driving engagement
Merchandising Service Manager
Lowe's
05.2019 - 12.2020
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Lead a team of 11 associates on the MST team
- Responsible for executing re-sets, price changes, down stocking and cleaning
- Responsible for signage execution and ensuring supplies are ordered and stocked at all times
- Spent time as overnight traveling MSM
Various Hourly Supervisor Roles
Lowe's
02.2009 - 05.2019
- Appliance Specialist
- Paint/Home decor Department Supervisor
- Electrical Department Supervisor
- Hardware/Tools Department Supervisor
- Plumbing Department Supervisor
- Appliance/Cabinets Department Supervisor
- Installed Sales Manager
Education
High School Diploma -
Lincoln Highschool
Stockton, CA05.2000
Skills
- Warehouse Operations
- Customer Service
- Loss Prevention
- Project Management
- Team Development
Timeline
Market Delivery Assistant Manager
Lowe's
12.2022 - Current
XDT Coach
Lowe's
12.2020 - 12.2022
Merchandising Service Manager
Lowe's
05.2019 - 12.2020
Various Hourly Supervisor Roles
Lowe's
02.2009 - 05.2019
High School Diploma -
Lincoln Highschool