Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taliyah Jackson

Dallas,TX

Summary

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Vigilant Security Officer known for high productivity and efficient task completion. Specialize in surveillance, risk assessment, and emergency response coordination. Excel in communication, teamwork, and adaptability, ensuring swift decision-making and effective problem-solving in critical situations. Committed to maintaining safety and security with focus on integrity and professionalism. Observant professional accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.

Overview

2
2
years of professional experience

Work History

Security Officer

Thomas Security Services
Kaufman, TX
03.2025 - 07.2025
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Provided escorts for visitors as needed throughout the facility.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Completed incident reports to record security or loss prevention incidents.
  • Verified photo IDs and tickets to allow guests passage.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.

Call Center Representative

THE TAX SHOPPE DFW
Dallas, TX
01.2023 - 02.2025
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Developed effective working relationships with team members across multiple departments.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Education

High School Diploma -

Detroit Public Safety Academy
Detroit, MI
06-2020

Skills

  • Incident investigation
  • Safety hazard assessment
  • Customer service
  • Surveillance monitoring
  • Emergency response
  • Team collaboration
  • Conflict resolution
  • Report writing
  • Attention to detail
  • Communication skills
  • Security equipment operation
  • Bomb threat procedures
  • Surveillance
  • Threat assessment

Timeline

Security Officer

Thomas Security Services
03.2025 - 07.2025

Call Center Representative

THE TAX SHOPPE DFW
01.2023 - 02.2025

High School Diploma -

Detroit Public Safety Academy