Tallia Isenberg
Summary
Encouraging Cannabis Professional/Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Dispensary Manager
Justice Cannabis Co.
05.2022 - Current
- Maintained a clean, organized store environment to ensure optimal presentation of products and ease of access for customers.
- Developed strong relationships with vendors, negotiating favorable pricing and securing a consistent supply of high-quality products.
- Improved patient experience by implementing efficient dispensary operations and enhancing customer service.
- Monitored industry trends to stay current on new products, technologies, and best practices in cannabis retail management.
- Ensured compliance with state regulations by maintaining accurate records and documentation for all transactions.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth within the company.
- Optimized employee scheduling to maintain adequate coverage while minimizing labor costs.
- Facilitated regular team meetings to discuss operational updates, share information about new products or promotions, and foster open communication among staff members.
- Increased sales through effective product promotion and staff training in upselling techniques.
- Implemented security measures to protect both employees and valuable inventory from theft or loss incidents.
- Managed daily cash reconciliations, ensuring accuracy and eliminating discrepancies in financial reporting.
- Streamlined inventory management through diligent tracking and ordering of medical products.
- Assisted in the hiring process for new employees, conducting interviews and selecting qualified candidates to join the dispensary team.
- Hired, trained and supervised employees to maintain team of high performers.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Budgeted for resources to control expenditure and maximize profits.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Dispensary Supervisor
Justice Cannabis Co.
03.2022 - 05.2022
- Trained employees on proper cannabis handling procedures, resulting in higher product quality and customer satisfaction.
- Ensured compliance with state regulations by maintaining accurate records and documentation for all transactions.
- Increased sales through effective product promotion and staff training in upselling techniques.
- Monitored industry trends to stay current on new products, technologies, and best practices in cannabis retail management.
- Maintained a clean, organized store environment to ensure optimal presentation of products and ease of access for customers.
- Reduced wait times for customers by implementing a streamlined check-in process and improving workflow efficiency.
- Managed daily cash reconciliations, ensuring accuracy and eliminating discrepancies in financial reporting.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth within the company.
- Addressed customer concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
- Hired, trained and supervised employees to maintain team of high performers.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Patient Care Advocate
Justice Cannabis Co.
10.2021 - 03.2022
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Answered questions about medicinal uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Collaborated with security personnel to maintain a safe and secure store environment for both staff and customers alike.
- Streamlined check-in processes for medical patients, expediting wait times while maintaining compliance with state requirements.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
Pharmacy Technician
Rite Aid Pharmacy
04.2021 - 10.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Enhanced pharmacy efficiency by accurately inputting prescription data into the system.
- Streamlined workflow for pharmacists by efficiently managing electronic prescription records and drug refill requests.
- Reduced data entry errors through meticulous attention to detail and thorough review of entered information.
Server
Pizza Hut
01.2018 - 10.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Salon Cosmetologist
Endless Mountain Hair Designs
06.2018 - 01.2020
- Ensured compliance with state regulations regarding sanitation procedures for equipment cleaning and disinfection practices within the salon space.
- Built lasting relationships with clients through engaging conversations and attentive listening during appointments.
- Stayed up-to-date on industry trends by attending professional development workshops, trade shows, and networking events.
- Increased customer loyalty with exceptional customer service, resulting in a high percentage of returning clients.
- Delivered outstanding bridal styling services for wedding parties, contributing to memorable occasions for clients.
- Performed various hair coloring techniques such as balayage, highlights, lowlights, and all-over color for stunning results.
- Enhanced client satisfaction by providing personalized hair and makeup consultations.
- Maintained a clean and organized work station for efficient service delivery and client comfort.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Receptionist/Stylist in Training
Shabby Shek
06.2017 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
Hostess/Server
Original Italian Pizza
02.2015 - 04.2017
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
10 Cannabis Certifications - Cannabis
Cannabis Training University
Denver10.2021
High School Diploma -
Elk Lake High School
Springville, PA06.2017
Cosmetologist - Cosmetology
Susquehanna County Career And Technology Center
Springville06.2017
Cosmetology Teacher - Cosmetology Education
Susquehanna County Career And Technology Center
Springville06.2017
Skills
- Standard Operating Procedures
- Cash Handling
- Employee Training
- Security Protocols
- Scheduling Coordination
- HIPAA Compliance
- Merchandising Techniques
- Store maintenance
- Clinical management
- Scheduling appointments
- Patient Care Coordination
- Technical Troubleshooting
- Operations Management
- Scheduling
- Administrative Leadership
- Employee Recruitment
- Records Management
- Vendor Relations
- Back office
- Patient Flow
- Marketing
- Corporate Compliance
- Medical Billing
- Supply Coordination
- Revenue management
- Profit and loss statements
- Occupational medicine
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Decision-Making
- Effective leader
- Relationship Building
- Inventory Tracking and Management
- Hiring and Onboarding
- Business Leadership
- Delegating Work
- Management Team Building
- Data Analysis
- Payroll Administration and Timekeeping
- KPI Tracking
Timeline
Assistant Dispensary Manager
Justice Cannabis Co.
05.2022 - Current
Dispensary Supervisor
Justice Cannabis Co.
03.2022 - 05.2022
Patient Care Advocate
Justice Cannabis Co.
10.2021 - 03.2022
Pharmacy Technician
Rite Aid Pharmacy
04.2021 - 10.2021
Salon Cosmetologist
Endless Mountain Hair Designs
06.2018 - 01.2020
Server
Pizza Hut
01.2018 - 10.2021
Receptionist/Stylist in Training
Shabby Shek
06.2017 - 06.2018
Hostess/Server
Original Italian Pizza
02.2015 - 04.2017
10 Cannabis Certifications - Cannabis
Cannabis Training University
High School Diploma -
Elk Lake High School
Cosmetologist - Cosmetology
Susquehanna County Career And Technology Center
Cosmetology Teacher - Cosmetology Education
Susquehanna County Career And Technology Center
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