Talon Zieschang
Parrish,FL
Summary
Motivated individual with a proven track record in customer service and sales. Demonstrated ability to build strong customer relationships and effectively understand their needs. Excellent communication and interpersonal skills enable the delivery of exceptional customer service.
Overview
16
16
years of professional experience
Work History
Sales Operations Specialist
USA Groups
01.2022 - Current
- Managed and optimized sales operations processes to improve efficiency and increase revenue.
- Developed and implemented strategies to drive sales growth and meet targets.
- Experience in sales-oriented roles, including customer service and account management.
- Sales Process Management: Oversaw the complete sales cycle, including lead generation, qualification, and closing deals, ensuring a seamless transition from prospecting to post-sale support.
- PO Generation: Generated and processed Purchase Orders (POs) efficiently, ensuring accuracy and alignment with customer requirements and company policies.
- Product Management: Managed product inventory, coordinated with suppliers and internal teams to ensure timely availability and optimal stock levels.
- Delivery Coordination: Oversaw the logistics and delivery process, coordinating with shipping and distribution teams to ensure timely and accurate product delivery.
- Invoicing: Generated and sent invoices to clients, managed payment follow-ups, and resolved any billing issues to ensure smooth cash flow.
Crew Lead
USA Groups
01.2022 - 02.2024
- Managed a team of 5+ employees in a fast-paced retail environment.
- Served as a point of contact for customer inquiries and resolution of complaints.
- Created and executed schedules to ensure proper coverage during peak hours.
Firefighter
Sarasota Manatee Airport Authority
08.2018 - 01.2022
- Responded to emergency calls and provided medical assistance as an EMT.
- Participated in firefighting operations and rescue missions as a member of the firefighting team.
- Operated firefighting equipment and tools to control and extinguish fires.
- Assessed and treated patients with various medical conditions in emergency situations.
Golf Pro Shop Assistant
The Ritz-Carlton Hotel Company, L.L.C.
08.2014 - 08.2018
- Experienced in customer service and sales in a retail environment.
- Managed customer relations and provided high level of service in previous retail sales role.
- Assisted with inventory management and merchandising in a previous retail position.
- Worked effectively in a team environment to achieve sales goals in retail setting.
Corporal of Marines
United States Marine Corps
07.2008 - 05.2013
- Served as a squad leader overseeing the training and performance of 10 Marines.
- Led a security detail for high-ranking military officials in Afghanistan.
- Maintained and operated various weapons systems and military vehicles.
- Conducted daily patrols to ensure the safety and security of military installations.
- Collaborated with other military branches on joint operations and missions.
- Received multiple awards and commendations for exceptional leadership and performance.
Education
Bachelor's degree - Business Administration and Management, General
Cambridge College
Boston, MA01.2021
Occupational Associate's Degree - Golf Course Operation and Grounds Management
Golf Academy of America-Altamonte Springs
Altamonte Springs, FL01.2014
Skills
- Sales Operations
- Coaching
- Team Building
- Sales process optimization
- Sales Reporting
- Pipeline Management
- Order Management
- Quote Preparation
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
Timeline
Sales Operations Specialist
USA Groups
01.2022 - Current
Crew Lead
USA Groups
01.2022 - 02.2024
Firefighter
Sarasota Manatee Airport Authority
08.2018 - 01.2022
Golf Pro Shop Assistant
The Ritz-Carlton Hotel Company, L.L.C.
08.2014 - 08.2018
Corporal of Marines
United States Marine Corps
07.2008 - 05.2013
Bachelor's degree - Business Administration and Management, General
Cambridge College
Occupational Associate's Degree - Golf Course Operation and Grounds Management
Golf Academy of America-Altamonte Springs
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