Talonda Berry
Milwaukee,WI
Summary
Accomplished leader with a proven track record at Walgreens, enhancing customer satisfaction and streamlining operations. Excelled in inventory control and team leadership, mentoring staff to exceed sales goals. Demonstrated expertise in store merchandising and customer response, significantly boosting store performance and team cohesion.
Overview
22
22
years of professional experience
Work History
Store Manager
Walgreens
01.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Emerging Store Manager
Walgreens
04.2020 - 01.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels.
Assistant Manager
Walgreens
05.2008 - 04.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Price Administrator/SIMS Coordinator
Walgreens
03.2006 - 05.2008
- Monitored and analyzed competitive price lists and products.
- Maintained the company's visual merchandise standards.
- Led Price changes, inventory, resets and revisions throughout the store.
Beauty Advisor
Walgreens
04.2002 - 03.2006
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
Education
Associate of Science - Business Administration And Management
Robert Morris College
Chicago05.2004
Skills
- Customer Response
- Training and mentoring
- Inventory Control
- Store Merchandising
- Team motivation
- Team leadership and coaching
- Team Building and Leadership
Additional Information
Computer Applications
- Microsoft Windows 7, Office 2020, ( Word, Powerpoint, Excel), Adobe Reader9, Cash Management, and Employee Tracking
Timeline
Store Manager
Walgreens
01.2022 - Current
Emerging Store Manager
Walgreens
04.2020 - 01.2022
Assistant Manager
Walgreens
05.2008 - 04.2020
Price Administrator/SIMS Coordinator
Walgreens
03.2006 - 05.2008
Beauty Advisor
Walgreens
04.2002 - 03.2006
Associate of Science - Business Administration And Management
Robert Morris College
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