Talonna Lawrence
NILES,OH
Summary
I started my journey in life entering the health care field at 18, which I landed my first job working as a DSP (direct support specialist).
DSP is an amazing position I worked and learned so much about health care and from that point on I fell in love with the health care field and I wanted to know more.
Overview
9
9
years of professional experience
Work History
Billing Specialists
Alorica
07.2015 - 11.2017
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Medicaid Independent Provider Specialists
Job And Family Services
01.2015 - 05.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Salon Licensed Cosmetologist
Remote
05.2021 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
State Tested Nursing Assistant
Clipboard Health
10.2022 - 04.2024
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in the delivery of high-quality healthcare by collaborating with nursing staff, physicians, and other healthcare professionals.
Education
Certification - STNA
ETI Technical College
Niles, OH08.2022
Cosmetologist - Hair Design
Raphaels School of Beauty
05.2021
Diploma - College Prep
Warren G Harding High School
Warren, OH05.2006
Skills
- Precision haircutting
- Thermal styling
- Hair cutting techniques
- Men's grooming
- Insurance Verification
- Claims Processing
- Data entry proficiency
- HIPAA Compliance
- Denial Management
- Medical coding knowledge
Timeline
State Tested Nursing Assistant
Clipboard Health
10.2022 - 04.2024
Salon Licensed Cosmetologist
Remote
05.2021 - Current
Billing Specialists
Alorica
07.2015 - 11.2017
Medicaid Independent Provider Specialists
Job And Family Services
01.2015 - 05.2022
Certification - STNA
ETI Technical College
Cosmetologist - Hair Design
Raphaels School of Beauty
Diploma - College Prep
Warren G Harding High School
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