Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ta'lor Prince

Greensboro,NC

Summary

HUMAN RESOURCES | BUSINESS OPERATIONS Delivering business-focused outcomes and improving employee experiences. Versatile operations professional, with proven results streamlining internal operations and delivering employee programs. Known for ability to develop authentic partnerships with leadership to deliver on critical business initiatives. Valued by colleagues for solution-oriented and collaborative communication and guidance, cultivating an environment of respect, inclusion, and teamwork. Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

BUSINESS OPERATIONS MANAGER

Cyral, Inc
02.2022 - Current
  • -Onboarded to manage day-to-day operations of human resources and General & Administration (G&A)
  • Coordinate quarterly Board of Directors (BoD) meetings for this series B modern software-as-a-service (SaaS) startup
  • Responsible for all employee and consulting agreements, onboarding/offboarding processes, payroll, expense management, and monthly accounts payable audit for all external vendors
  • Work directly with CEO to coordinate company off-sites
  • Highlights include: Developed and implemented formal employee onboarding/offboarding procedure, managing 34+ on boardings to date, improving new hire engagement and ensuring all compliance/legal requirements met in timely manner
  • Migrated to new financial management software, launching formal expense approval process, improving company's ability to manage employee expense reimbursement and payment of external vendors in a timely manner
  • Led marketing efforts to support restructuring of teams, reviewing vendor agreements, managing audit of company inventory and storage with new vendor; continue to manage ongoing outbound content activities with internal teams
  • Work closely with CISO and external security vendors, to coordinate and manage employee-impacting security initiatives
  • Led security critical effort to transition all US-based and global personnel to new authentication process to secure company assets and ensure SOC 2 Type 2 compliance.

SENIOR GROUP HOUSING COORDINATOR

Gaylord National Resort & Convention Center
08.2019 - 02.2022
  • Promoted to Senior Group Housing Coordinator, leading all Brand Loyal client accounts and group blocks of 1200+ for this luxury, water-front resort and convention center
  • Liaise across multiple departments and functions, executing affiliate contracts for convention blocks and authorizing room reservations
  • Perform reservation audits, ensuring accurate billing and revenue targets met
  • Own preparation of weekly reporting and documentation, providing key metrics and insights to support Sales Strategy planning
  • Manage account for Washington Football team, coordinating hotel stay, transportation scheduling, and onsite meals and meetings for 9-10 home games per year during tenure to date
  • Achieved 100% booking for Gartner's annual Security & Risk Summit, maximizing revenue target with 1,996 rooms booked to accommodate 3,000+ attendee event
  • Salvaged client relationship on behalf of resort, taking over coordination of account when customer escalated dissatisfaction to Marriott executive team
  • Successfully resolved client's booking issues, resulting in being formally assigned account and securing reservation for future event post-

GROUP HOUSING & BILLING COORDINATOR

Gaylord National Resort & Convention Center
10.2018 - 08.2019
  • Member of Group Housing staff, handling all billing coordination for group and event blocks, ensuring accurate billing for accounts
  • Collaborated with Sales, monitoring activity on a daily basis, keeping key stakeholders informed of attrition metrics
  • Regularly coordinate with various teams at this luxury resort and convention center, including, but not limited to, Rooms Control, Consider It Done (CID), Housekeeping, Events, and Accounting
  • Led Air Force Association account for 2 consecutive years, coordinating 1,100+ rooms to accommodate 6 day Cyber & Space Conference event
  • Delivery of top-tier customer service resulted in multi-year contract, extending to 2025
  • Implemented tracking and assignment system for Housing team staff
  • Process was adopted by team leadership and implemented, resulting in improved team communication and creating a win-win approach to staff scheduling
  • Successfully trained 4 new team members, leveraging Marriott Power of Facilitation - Expert Level certification.

GROUP HOUSING COORDINATOR

Renaissance Nashville Hotel
06.2017 - 10.2018
  • Partnered with Director and Assistant Director of Event Planning and Senior Event Managers, directing both small and large group reservations, ensuring frictionless client experience
  • Led auditing of group reservation pre- and post-event, proactively identifying any potential risks/issues and ensuring accurate billing
  • Communicated booking status during planning phase, keeping sales and event teams informed and attrition on target
  • Regularly collaborated with Revenue Management team to gain approval to expand group bookings/contracts
  • Led coordination of accommodation for major accounts, including Tennessee Titans and annual CMA Fest, collaborating with Revenue Management to expand scope of contracts and retain accounts for future events
  • Served as member of special task force to support acquisition of Starwood Property, traveling to Alabama to train and integrate now-Marriott housing staff
  • Identified time-saving opportunity to migrate booking data to new ERS system, reducing time spent by staff on project by 33%.

GUEST EXPERIENCE & EVENT SPECIALIST

Residence Inn & Springhill Suites - West End
04.2016 - 06.2017
  • Served in expanded role as member of Front Desk staff and leading event coordination for property
  • Refined client-facing skills, coordinating housing and event logistics
  • Promoted to event coordination/planning role as a result of outstanding communication skills and ability to effectively home in on client requirements and coordinate with team members across various departments.

Education

Bachelor of Science in Mass Communication -

Tennessee State University
Nashville, TN
01.2016

Skills

  • HR Operations
  • Project Management
  • Vendor Management
  • Employee Relations
  • Financial Planning
  • Performance Management
  • Coaching & Training
  • Executive Communications
  • Conflict Resolution
  • Cross-functional Collaboration
  • Customer Support

Certification

  • Marriott Power of Facilitation - Expert Level | 2019
  • Marriott Peer Review
  • Heart of the House award winner | February 2018

Timeline

BUSINESS OPERATIONS MANAGER

Cyral, Inc
02.2022 - Current

SENIOR GROUP HOUSING COORDINATOR

Gaylord National Resort & Convention Center
08.2019 - 02.2022

GROUP HOUSING & BILLING COORDINATOR

Gaylord National Resort & Convention Center
10.2018 - 08.2019

GROUP HOUSING COORDINATOR

Renaissance Nashville Hotel
06.2017 - 10.2018

GUEST EXPERIENCE & EVENT SPECIALIST

Residence Inn & Springhill Suites - West End
04.2016 - 06.2017

Bachelor of Science in Mass Communication -

Tennessee State University

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Ta'lor Prince