Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Atlanta Falcons Massage Therapist
Official Sports Services
07.2025 - Current
Delivered personalized massage therapy treatments to enhance client wellness and relaxation.
Assessed client needs through detailed consultations to develop customized treatment plans.
Utilized sports massage, to address specific issues.
Implemented feedback mechanisms to continually improve service delivery and client satisfaction levels.
Maintained clean and organized treatment rooms to ensure a professional environment for clients.
CVOR Perioperative Technician
Children's Healthcare Of Atlanta
03.2025 - Current
Prepared surgical instruments and equipment for various procedures to ensure readiness and compliance with safety standards.
Collaborated with nursing staff to optimize patient flow and reduce delays during surgical operations.
Enhanced patient care by effectively managing the setup and breakdown of operating rooms.
Improved workflow efficiency by promptly transporting patients to and from the operating room.
Decontaminated all equipment, instruments and supplies and cleaned and stocked carts, rooms and changed linen, as required
Pick up, drop off lab specimens, blood, platelets and tissue as needed during procedures
Participate in emergency situations including but not limited to code blues, and ECMO cases
Assist with the set up and breakdown of anesthesia equipment
Cleaning of perfusions equipment and restocking as needed
NICU Patient Care Specialist
Children's Healthcare of Atlanta
02.2019 - 03.2025
Assisted nursing staff with completing daily rounds, vital signs, providing information for patient admissions and discharges to foster timely processing
Provided direct patient care, ensuring comfort and safety during procedures.
Maintained accurate patient records using electronic health record (EHR) systems for improved data accessibility.
Trained new staff on best practices for patient care techniques and hospital policies, fostering team cohesion.
Educated patients and families on care plans, enhancing understanding of treatment protocols.
Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Developed and maintained filing systems, ensuring organization of confidential information.
Implemented new office procedures that improved workflow consistency across departments.
Answered multi-line phone system and enthusiastically greeted callers.
Scheduled appointments and conducted follow-up calls to clients.
Registered Orthopedic Technician
Children's Healthcare of Atlanta
02.2017 - 02.2019
Scheduled patients for preoperative testing and surgeries while also educating them on how to manage recovery.
Documented vital signs and health history for patients in clinic and hospital environments.
Maintained active relationships with various hospitals in order to schedule procedure such as labs, x-rays, MRIs, ultrasounds and EKGs.
Responsible for taking out stitches, pins, stables, and providing casting, splinting, or DME equipment needs.
Assisted orthopedic surgeons during procedures, ensuring efficient instrument availability and sterile environments.
Educated patients on post-operative care, enhancing recovery understanding and compliance.
Collaborated with healthcare team members to develop personalized treatment plans for optimal patient outcomes.
Maintained and repaired orthopedic equipment, improving reliability and extending service life of tools.
Education
Bachelors of Science - Exercise Science
Georgia Gwinnett College
GA
08.2013
Skills
MS Office (Word, Excel, PowerPoint)
Sports massage
Myofascial Decompression
Soft-Stretch release technique
Orthopedic device proficiency
Treatment Planning
Critical thinking skills
HIPAA compliance
Organizational skills
Appointment scheduling
Customer service
Patient relations
Affiliations
NCBTMB
Zeta Phi Beta Sorority Inc.
American Massage Therapy Association
Certification
BLS Certified, 12-17-2027
Board Certified for Massage Therapy (NCBTMB), 05-31-2028