Talyia Rogers
Las Vegas
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Executive Assistant
Bellagio Resort & Casino
Las Vegas, NV
06.2024 - Current
- Optimized calendar management for Vice President and Director of Sales, ensuring seamless integration of professional and personal commitments.
- Managed highly confidential information with unwavering discretion and integrity.
- Fostered robust cross-functional partnerships across divisions to enhance communication and collaboration.
- Coordinated and prioritized multiple responsibilities to maintain alignment with strategic objectives and ensure deadlines are consistently met.
- Directed independent project operations to consistently surpass performance expectations and meet deliverable timelines.
- Utilized strong organizational and communication skills to maintain high standards of detail and accuracy across all projects.
- Executed financial tracking and documentation through Microsoft Office Suite, Excel, and Oracle, maintaining high standards of accuracy and accountability.
- Managed all aspects of travel logistics, ensuring meticulous itineraries, premium hotel accommodations, and exceptional dining reservations for executives.
- Facilitated successful event execution and enhanced client satisfaction through effective support of convention sales and catering operations.
Concierge
Bellagio Resort & Casino
Las Vegas, NV
10.2021 - 06.2024
- Addressed guest inquiries and requests through diverse communication platforms, effectively highlighting MGM Resorts' comprehensive services and amenities.
- Executed upselling strategies and promoted MGM Rewards program, enhancing guest experiences and driving revenue growth.
- Committed to continuous learning and staying informed on citywide offerings to improve guest experiences.
- Demonstrated proficiency in computer skills by effectively handling multiple programs, improving the efficiency of concierge services and enriching guest interactions.
- Recognized with top performer award in January 2022. Maintained position as a top 10 performer throughout 2023 and 2024.
Senior Risk Coordinator
Capital One
Las Vegas, NV
09.2019 - 10.2021
- Educated customers on account status and provided solutions to enhance credit standing retention.
- Assessed customer financial profiles to establish personalized payment plans that enhance affordability and satisfaction.
- Executed collection strategies by managing inbound and outbound calls with existing customers to optimize recovery efforts.
- Consistently met and exceeded monthly targets to drive success in Capital One's business program.
- Attained customer experience scores exceeding 90 percent through strategic service enhancements.
Front Desk Coordinator
The Cosmopolitan Hotel and Casino
Las Vegas, NV
03.2015 - 09.2019
- Managed guest check-in and check-out procedures to ensure seamless operations and enhance customer experience.
- Addressed and resolved guest issues within authority limits to enhance overall satisfaction.
- Served as primary point of contact for guests, ensuring seamless interaction with all property departments.
- Managed room control responsibilities while serving as lobby ambassador, enhancing overall guest interactions and service quality.
- Optimized room type availability through effective enforcement of room inventory management protocols.
Front Desk Agent
Caesars Palace Hotel And Casino
Las Vegas, NV
11.2011 - 03.2015
- Achieved Forbes standards by utilizing appropriate language and surpassing greeting expectations for all guests.
- Consistently achieving high guest satisfaction ratings.
- Excelled in sales scores and professionalism, securing upgrades to suites and luxury accommodations.
- Responsible for training new employees
Education
Bachelor of Science - Kinesiology
University of Nevada, Las Vegas
Las Vegas, Nevada, NV05-2016
Skills
- Microsoft Office tools : Outlook, Word, Excel
- Management Programs: Opera, SevenRooms, Zenoti, Oracle, Coupa, VIPR, SailPoint, Concur, Autocab,
Timeline
Executive Assistant
Bellagio Resort & Casino
06.2024 - Current
Concierge
Bellagio Resort & Casino
10.2021 - 06.2024
Senior Risk Coordinator
Capital One
09.2019 - 10.2021
Front Desk Coordinator
The Cosmopolitan Hotel and Casino
03.2015 - 09.2019
Front Desk Agent
Caesars Palace Hotel And Casino
11.2011 - 03.2015
Bachelor of Science - Kinesiology
University of Nevada, Las Vegas