Talynn Mason
Carlsbad,CA
Summary
Engaging and friendly team player with a passion for inspiring staff to excel in their roles. Experienced in the Hemp and Cannabis Industry for 4 years, with a diverse background in Manufacturing, R&D Work, and Sales, while pursuing education in Professional Massage Therapy and Holistic Practice. Skilled retail professional adept at providing exceptional customer service, boosting sales, managing inventory, and merchandising. Known for strong team collaboration, adaptability to changing needs, reliability, results-driven mindset, and excellent communication and problems-solving abilities.
Overview
8
8
years of professional experience
Work History
Retail/ Sales Associate
Auer CBD
06.2024 - Current
- Educate clients on product value propositions, compliance standards, and evolving market dynamics to drive informed purchasing decisions
- Negotiate pricing, contracts, and deal terms to optimize profit margins while enhancing customer satisfaction and retention
- Monitor and adapt to changing industry regulations, competitor movements, and emerging trends to stay ahead in a competitive market
- Leverage CRM platforms to track sales performance, analyze customer insights, and support data-driven decision-making
- Partner with cross-functional teams including marketing and product development to execute cohesive go-to-market strategies
- Represent the brand at trade shows, networking events, and conferences, expanding visibility and generating qualified leads
- Ensure consistent adherence to local, state, and federal cannabis regulations, maintaining operational integrity and trus
Sales Account Manager/ Operations
SPECTRUM SUPPLY COMPANY
11.2023 - Current
- Conducted outbound sales calls to engage potential leads, introduce product offerings, and generate new business opportunities
- Built and nurtured long-term client relationships through consistent, professional communication and tailored product recommendations
- Identified client needs, particularly Purchasing Managers and Distributors, to provide personalized product samples and solutions that supported conversion and retention
- Negotiated wholesale pricing with buyers, promoted ongoing sales and special offers, and effectively positioned pricing strategies based on competitor research and market trends
- Collaborated with the sales team and executive leadership to meet revenue goals, contributing to strategic sales initiatives and growth objectives
- Attended sales meetings and strategy sessions with senior leadership and account managers to ensure alignment on KPIs and growth plans
- Delivered exceptional customer service, utilizing strong communication, punctual follow-ups, and rapport-building techniques to enhance client satisfaction
- Maintained CRM records using Bigin/Zoho and Google Docs to track sales activity, manage leads, and document customer interactions for future follow-up
- Created and managed a comprehensive inventory and R&D database to streamline order fulfillment and support cross-departmental collaboration
- Ensured quality control across manufacturing and fulfillment processes to uphold brand integrity and customer satisfaction
- Adhered to SOPs for packaging, including documentation and compliance inserts (e.g., COAs, Hemp Certifications), ensuring secure and compliant shipping procedures
- Performed accurate data entry to maintain inventory logs, sales reports, customer records, and compliance documentation
- Managed small-scale projects using Microsoft Excel and Word to track deliverables, compile research, and produce organized, professional reports
Quality Director
SAVAGE ENTERPRISES
12.2022 - 10.2023
- Prepared and tested cannabis samples using advanced laboratory equipment, ensuring accuracy and compliance with state and federal regulations
- Maintained meticulous laboratory records, including data logs, sample tracking, and batch test results, in alignment with cGMP and QA protocols
- Conducted routine and specialized laboratory testing; adjusted and delegated modifications to ensure product formulations met regulatory and scientific standards
- Ensured all laboratory practices adhered strictly to SOPs, health and safety guidelines, and cannabis industry compliance frameworks
- Collected, classified, and labeled raw materials and sample batches for ongoing R&D projects, ensuring traceability and consistency in product development
- Supported research studies by gathering relevant data, compiling scientific literature, and preparing documentation for formulation and compliance analysis
- Cleaned, sanitized, and calibrated lab equipment daily to maintain operational readiness and meet strict cleanliness standards under cGMP guidelines
- Communicated testing results, deviations, and data reports promptly to the Quality Director to ensure timely decision-making and quality assurance
- Stayed informed of emerging cannabis technologies, product development trends, and testing methodologies to contribute to innovative R&D initiatives
- Executed basic administrative tasks such as filing lab reports, organizing test records, and managing communication to support lab efficiency and compliance
Manufacturing Supervisor
FUSE MANUFACTURING
01.2021 - 11.2022
- Followed strict Standard Operating Procedures (SOPs) for the manufacturing, handling, and packaging of Delta-8 Gummies and CBD Tinctures to ensure compliance with cannabis industry standards and product consistency
- Executed and coordinated comprehensive employee training programs covering GMP compliance, production protocols, equipment operation, safety standards, and quality assurance practices
- Monitored production lines for operational stability, applying basic troubleshooting and problem-solving techniques to minimize downtime and resolve process inefficiencies
- Reported real-time issues related to product quality, equipment malfunctions, material shortages, and labor constraints to the Director of Operations for immediate resolution
- Created and managed work orders, and coordinated with maintenance for the preventative maintenance, repair, and calibration of specialized cannabis processing equipment
- Analyzed production schedules to plan for ingredient usage, packaging materials, staffing, and line readiness—ensuring uninterrupted workflow and batch integrity
- Collected, documented, and analyzed production metrics and operational data to drive performance tracking, batch recordkeeping, and quality control measures
- Led continuous improvement initiatives in collaboration with operations leadership, enhancing efficiency, yield, and product uniformity in cannabis-infused product lines
- Maintained inventory accuracy above 99%, performed cycle counts, tracked raw materials, and initiated timely replenishment to support seamless production flow
- Ensured full labeling accuracy and regulatory compliance, validating product packaging to align with federal, state, and local cannabis laws
- Verified that each shift began with complete readiness, ensuring materials, packaging, personnel, and documentation were in place for on-time batch production
- Upheld a clean, organized, and GMP-compliant workspace, promoting safety, efficiency, and adherence to internal and external audit standards
- Maintained clear and open cross-functional communication with management, quality control, and operations teams to align production output with company standards
- Followed all operational policies, verbal instructions, and documented procedures to ensure compliance with internal protocols and cannabis regulatory frameworks
Tier III Laboratory Technician
NUDE NICOTINE
07.2017 - 12.2020
- Collaborated closely with Warehouse Manager to monitor and maintain accurate stock levels of formulated vape products, ensuring seamless packaging and fulfillment operations
- Assisted in developing and refining Standard Operating Procedures (SOPs) to support ongoing updates and compliance within Nude Nicotine, Inc.’s comprehensive quality manual
- Expertly formulated bulk stock solutions and flavor concentrates with strict adherence to cGMP and quality control protocols to maintain product consistency and safety
- Precisely diluted and prepared nicotine base batches, performing accurate batch pours into individual bottles, aligned with prioritized production schedules coordinated with the Operations Officer
- Generated and input SKUs, designed compliant product labels, and managed batch pouring processes, ensuring traceability and regulatory compliance
- Maintained rigorous sanitation standards in all laboratory and production areas, following cleaning and sterilization protocols to prevent contamination and ensure product integrity
- Coordinated with Warehouse Manager to verify product accuracy, supporting timely and precise order fulfillment for wholesale clients
- Provided professional and knowledgeable customer support to wholesale partners, addressing inquiries and ensuring satisfaction through clear communication and product expertise
- Enforced strict adherence to health, safety, and quality assurance policies in compliance with industry regulations and company standards
Education
Professional Massage Therapy - Holistic Practice
International College of Holistic Studies (ICOHS College)
San Diego, CA08.2025
General High School Diploma - undefined
Sunset High School
Encinitas, CA06.2013
Skills
- Microsoft Word/ Excel Certification
- Certified in Project Management
- Proficient with POS systems
- Poised under pressure
- Experienced in Sales Account and Management Operations
- Excellent interpersonal and communication skills
- Fun and energetic
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
Timeline
Retail/ Sales Associate
Auer CBD
06.2024 - Current
Sales Account Manager/ Operations
SPECTRUM SUPPLY COMPANY
11.2023 - Current
Quality Director
SAVAGE ENTERPRISES
12.2022 - 10.2023
Manufacturing Supervisor
FUSE MANUFACTURING
01.2021 - 11.2022
Tier III Laboratory Technician
NUDE NICOTINE
07.2017 - 12.2020
General High School Diploma - undefined
Sunset High School
Professional Massage Therapy - Holistic Practice
International College of Holistic Studies (ICOHS College)
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