TaLynn Ruggeri

• Reviewed accounts payable and receivable processes for accuracy and timeliness.
• Conducted regular audits of accounts payable and receivable.
• Processed accounts payable invoices ensuring timely payments while adhering to company policies.
• Performed data entry tasks related to accounts payable and receivable activities.
• Prepared and maintained financial records, including accounts payable and receivable and payroll.
• Processed payroll information in a timely manner.
• Reviewed bank statements for discrepancies and accuracy.
• Maintained accurate and up-to-date reconciliations of all bank accounts.
• Managed customer invoicing and payment processing for multiple accounts.
• Assisted in month-end closing process, including account reconciliations, journal entries, and accruals.

• Handled all schedule-related requests, including PTO, shift swaps & overtime.
• Determined appropriate schedules & made proactive adjustments to meet coverage & service objectives.
• Created & updated different documents, reports & spreadsheets with software such as webstation & excel. Attendance loss reports & day to day comparison reports.
• Promoted high employee satisfaction by resolving problems with knowledgeable & friendly service.
• Displayed strong telephone etiquette, effectively taking employee calls.
• Assisted with employee requests & answered questions to improve satisfaction.
• Managed staffing throughout the day. Approved VTO (Voluntary time off) or overtime as needed to meet occupancy goals.
• Took care of Jira tickets assisting employees, leadership, supervisors and HR.
• Handled multiple requests throughout the day from all of the department chats in teams.
• Processed termination & reactivation requests.
• Watch RTAs (real time adherence) to make sure employees are adhering to their schedules.
• Optimizing schedules everyday to make sure we don’t have too many agents off the phones at one time taking their breaks & lunches.

• Took escalated supervisor calls
• Managed the call floor
• Helped employees feel valued & supported on interpersonal, customer & operational issues.
• Helped employees understand & follow senior manager orders to support business success.

Verify, respond to & dispatch on emergency signals.
Notify customers of non-emergency signals.
Notify responders of emergency signals after dispatch.
Process basic data changes & updates to customer accounts.
Receive & process inbound calls from agencies requesting information regarding emergency dispatches.