Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Bonnie Masi

Bonnie Masi

San Antonio,TX

Summary

Driven, creative professional operations administrator adept at transforming operational challenges into streamlined processes. Experienced project manager, having spearheaded a rebranding initiative at Mother Earth Labs, significantly enhancing online and social media presence. Organized and meticulous. Years of expertise in multimedia marketing, customer and vendor relations, and staff management, coupled with a knack for fostering client engagement, to drive substantial business growth.

Overview

14
14
years of professional experience

Work History

Operations Administrator

Mother Earth Labs
01.2023 - Current
  • Served as liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
  • Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
  • Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
  • Collaborated with various teams to develop cross-functional solutions for operational challenges.
  • Managed vendor relationships to ensure timely delivery of products or services within budget constraints.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Created company brand messaging, collateral materials, promotional strategies, and branding redesign.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Spearheaded successful rebranding of entire product line including federally compliant label redesigns and website overhaul
  • Transitioned accounts payable to paper-free payments, reducing payment discrepancies by 98% with continuous, thorough invoice review, analysis, and reconciliation efforts.

Operations Manager

Wheeler's Outfitters And Luxury Trailer Sales
07.2019 - 12.2022
  • Acted as liaison between multiple departments, including receiving, sales, marketing, and management
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Initiated finance contracts for a nationally renowned luxury horse trailer dealership, from application to execution
  • Coordinated with motor vehicle departments nationwide to implement the legal registration of trailers, including taxes and fees. Tracked the progress of each deal, and maintained meticulous records
  • As Assistant Buyer, cross-networked with local and national vendors to procure and introduce new products to target markets
  • Revitalized operations by introducing an efficient, streamlined receiving process
  • Developed a successful online platform with daily product updates, leading to a significant rise in internet sales
  • Attended buying and marketing events to promote and procure for a luxury boutique
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Operations Manager and Senior Artist

Painting With A Twist
09.2012 - 01.2020
  • Created the highest grossing product nationwide in 2018, generating over $100,000 profit for the company
  • Directed day to day operations of studio and 10+ local artists
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Maintained quality control by implementing necessary training and disciplinary measures
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Successfully instructed entertaining, public painting classes up to 100 people
  • Utilized strong people skills in interacting with a wide variety of diverse customers on daily basis
  • Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety of studio

Freelance Artist & Art Teacher

Self-Employed Entrepreneur
08.2010 - 01.2020
  • Managed multiple projects simultaneously, ensuring timely completion and consistent quality.
  • Maintained clear communication with clients throughout project duration, ensuring satisfaction with final deliverables.
  • Researched drawings of characters and environmental elements for inspiration.
  • Enhanced client satisfaction by delivering high-quality artwork within deadlines.
  • Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
  • Enhanced student creativity by incorporating various art mediums and techniques into lessons.
  • Implemented effective classroom management strategies, maintaining discipline while fostering creativity and individuality in student work.

Education

Fine Arts & Asian Studies

Tufts University And SMFA
Boston, MA

Skills

  • Verbal and written communication
  • Staff Management
  • Customer Engagement
  • Multimedia marketing
  • Video Editing
  • Audience Engagement
  • Content Strategy
  • Office Administration
  • Organization and Multitasking
  • HR policies and procedures
  • Web and tech savvy, quick learner - will require very little training
  • Expert in MS Office, Google Suite

Accomplishments

    Redesigned entire line of natural health supplement labels with modern styling, following federal compliance regulations.


    Assisted with website overhaul, including copy writing and editing, ADA compliance, and design.


    Created top selling artwork nationwide across all Painting with a Twist studios, generating over $100K in profit for the company in 2019.

Languages

Japanese
Elementary
Thai
Elementary

Timeline

Operations Administrator

Mother Earth Labs
01.2023 - Current

Operations Manager

Wheeler's Outfitters And Luxury Trailer Sales
07.2019 - 12.2022

Operations Manager and Senior Artist

Painting With A Twist
09.2012 - 01.2020

Freelance Artist & Art Teacher

Self-Employed Entrepreneur
08.2010 - 01.2020

Fine Arts & Asian Studies

Tufts University And SMFA

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Bonnie Masi