Alexis Jones
Decherd,TN
Summary
Dynamic Operations Administrator with a proven track record at FedEx, enhancing productivity through effective scheduling and resource management. Skilled in customer engagement and staff training, I excel in fostering teamwork and optimizing workflows. Recognized for resolving customer issues promptly, I consistently deliver exceptional service while maintaining high standards of quality and communication.
Overview
11
11
years of professional experience
Work History
Operations Administrator
FedEx
Murfreesboro, TN
11.2021 - 01.2023
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Cashier/ Customer Service Associate
Exxon Gas Station
Murfreesboro, TN
02.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Quality Assurance Analyst
Amazon
Murfreesboro, TN
05.2014 - 02.2021
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Streamlined communication between QA and development teams, expediting bug fixes and feature enhancements.
Sorter/ Packer Associate
Amazon
Murfreesboro, TN
07.2012 - 05.2014
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Used hand-held scanners to sort items into specific categories.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Maintained high standards of cleanliness and safety within the workplace, reducing potential hazards during the sorting process.
- Inspected items for damage or defects before sorting as part of quality control process.
- Followed company policies and procedures to produce consistent work results.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Recorded and tracked items sorted to confirm accuracy.
- Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
- Enhanced sorting efficiency by implementing innovative techniques and strategies.
- Used hand-held scanner to enter data product information.
Education
High School Diploma -
Gateway Christian Academy
Memphis, TN09.2012
Skills
- Verbal and written communication
- Customer engagement
- Customer support
- Staff training
- Scheduling coordination
- Policy enforcement
- Telephone etiquette
- Meeting coordination
- Warehouse operations
- Customer relations
- Customer relationship development
- Task delegation
- Employee development
- Workflow optimization
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Task prioritization
- Goal setting
- Scheduling
Timeline
Operations Administrator
FedEx
11.2021 - 01.2023
Cashier/ Customer Service Associate
Exxon Gas Station
02.2021 - 10.2021
Quality Assurance Analyst
Amazon
05.2014 - 02.2021
Sorter/ Packer Associate
Amazon
07.2012 - 05.2014
High School Diploma -
Gateway Christian Academy