Fatamata Tunkara
Atlanta,GA
Summary
Proven track record in enhancing productivity and customer engagement, notably at FedEx. Skilled in staff training and warehouse operations, I excel in high-pressure environments, leveraging attention to detail and strong communication to drive results. Achieved significant improvements in task allocation and resource management, fostering positive customer and team relationships.
Overview
4
4
years of professional experience
Work History
Operations Administrator
FedEx
09.2022 - Current
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Interacted well with customers to build connections and nurture relationships.
Learning Ambassador
Amazon
02.2021 - 03.2022
- Developed and maintained schedules for managers during the day. Assisted Package handlers on overall performance and efficiency. Identified Training Gaps and recommended training programs for Quality Assurance personnel.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with newly hired employees.
- Led transition to virtual learning platforms, ensuring uninterrupted training during remote work periods.
- Updated and maintained comprehensive library of training resources, accessible to all employees.
Warehouse Worker
Amazon
10.2020 - 01.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 70+ pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Booker T Washington High School
Atlanta, GAAssociates - Business Administration
Georgia State University
Atlanta, GA06.2022
Skills
- Verbal and written communication
- Customer Engagement
- Customer Support
- Staff Training
- Quality Assurance
- Communication
- Attention to detail
- Warehouse Operations
- Production
- Customer Service
Timeline
Operations Administrator
FedEx
09.2022 - Current
Learning Ambassador
Amazon
02.2021 - 03.2022
Warehouse Worker
Amazon
10.2020 - 01.2021
Booker T Washington High School
Associates - Business Administration
Georgia State University
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