Furthering my Education as far as I can
Talyssa J Espinoza
Roswell,New Mexico
Summary
Dynamic professional with a strong foundation in customer service principles, excellent interpersonal skills, and a proven ability to learn and adapt swiftly in fast-paced environments. Committed to leveraging effective communication and multitasking abilities to enhance customer experiences and drive satisfaction. Eager to contribute to team success while continuously developing skills to meet evolving challenges. Passionate about fostering positive relationships and delivering exceptional service in every interaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waiters and Waitresses
Yellow Brix
09.2024 - Current
- Delivered exceptional customer service to enhance dining experience and foster repeat business.
- Streamlined workflow between front of house and kitchen teams to improve service efficiency during peak hours.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education and Childcare Administrators, Preschool and Daycare
Roswell Resources and referral, Roswell Nm
05.2022 - Current
- Write articles, manuals, and other publications and assist in the distribution of promotional literature about programs and facilities.
- Inform businesses, community groups, and governmental agencies about educational needs, available programs, and program policies.
- Collect and analyze survey data, regulatory information, and demographic and employment trends to forecast enrollment patterns and the need for curriculum changes.
- Review and evaluate new and current programs to determine their efficiency, effectiveness, and compliance with state, local, and federal regulations and recommend any necessary modifications.
- Review and interpret government codes and develop procedures to meet codes and to ensure facility safety, security, and maintenance.
- Plan, direct, and monitor instructional methods and content of educational, vocational, or student activity programs.
- Direct and coordinate activities of teachers or administrators at daycare centers, schools, public agencies, or institutions.
- Prepare and maintain attendance, activity, planning, accounting, or personnel reports and records for officials and agencies, or direct preparation and maintenance activities.
- Determine the scope of educational program offerings and prepare drafts of program schedules and descriptions to estimate staffing and facility requirements.
- Determine allocations of funds for staff, supplies, materials, and equipment and authorize purchases.
- Set educational standards and goals and help establish policies, procedures, and programs to carry them out.
- Teach classes or courses or provide direct care to children.
- Recruit, hire, train, and evaluate primary and supplemental staff and recommend personnel actions for programs and services.
- Monitor students' progress and provide students and teachers with assistance in resolving any problems.
- Confer with parents and staff to discuss educational activities and policies and students' behavioral or learning problems.
Student Surgical Technologists
Health Tech Acedemy
08.2025 - 07.2026
Food Service Managers
Bowls N Rolls, Hobbs NM
01.2023 - 08.2024
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
- Order and purchase equipment and supplies.
- Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
- Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
- Schedule staff hours and assign duties.
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
- Greet guests, escort them to their seats, and present them with menus and wine lists.
- Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Establish standards for personnel performance and customer service.
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Count money and make bank deposits.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Maintain food and equipment inventories, and keep inventory records.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Keep records required by government agencies regarding sanitation or food subsidies.
Education
High School - Honors Graduate
Roswell High school
Roswell, NM05.2022
Associate of Science - Healthcare
Current Student SENMC
Carlsbad, NM07-2026
Associate - Arts
NMJC
Hobbs, NM08.2025
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Cleanliness
- Memory retention
- Verbal and written communication
- Reliability and punctuality
Certification
- CPR Certified
Interests
Timeline
Student Surgical Technologists
Health Tech Acedemy
08.2025 - 07.2026
Waiters and Waitresses
Yellow Brix
09.2024 - Current
Food Service Managers
Bowls N Rolls, Hobbs NM
01.2023 - 08.2024
Education and Childcare Administrators, Preschool and Daycare
Roswell Resources and referral, Roswell Nm
05.2022 - Current
Associate - Arts
NMJC
High School - Honors Graduate
Roswell High school
Associate of Science - Healthcare
Current Student SENMC