Tam Nguyen
Collierville,TN
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician I
St. Jude Children's Research Hospital
04.2021 - Current
- Ensure patient prescription needs are met in the Outpatient care setting
- Collaborate with Informatics, Inpatient, and Inventory for Outpatient pharmacy workflow needs
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing patient profiles.
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
Certified Pharmacy Technician/ Inventory Specialist/COVID Immunizer
CVS
03.2019 - 04.2021
- Work closely with pharmacists to provide extraordinary care for pharmacy patients
- Inventory maintenance to ensure patient's medications are accurate
- Meticulously enter prescriptions into RxConnect
- Ensuring third party billings are correctly managed for patient's coverage
- Communicate with outside pharmacies to provide patient's efficient care
- Responsible for transactions of payments and prescriptions
- Regularly utilize Citrix/Epic software to process scheduled COVID appointments
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Education
Bachelor of Professional Studies - Major - Health Services, Minor - Sociology
The University of Memphis
Memphis, TN12.2019
Skills
- Microsoft Office Suite
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Pharmacist support
- Inventory management
- Regulatory compliance
- Staff development
- Record keeping
- Epic Software utilization
- Verbal and written communication
Certification
- Pharmacy Technician License, Tennessee Board of Pharmacy, 03/31/25
- Certified Pharmacy Technician, 01/31/26
Additional Information
Fluent in Vietnamese (able to hear, translate, and comprehend critical thinking), Ability to proficiently utilize Microsoft Office Suite
Related Experience
- Certified Pharmacy Technician I, St. Jude Children's Research Hospital, 04/01/21, Present, Memphis, TN, Ensure patient prescription needs are met in the Outpatient care setting., Collaborate with Informatics, Inpatient, and Inventory for Outpatient pharmacy workflow needs.
- Certified Pharmacy Technician/ Inventory Specialist/COVID Immunizer, CVS, 03/01/19, 04/01/21, Lakeland and Bartlett, TN, Work closely with pharmacists to provide extraordinary care for pharmacy patients., Inventory maintenance to ensure patient's medications are accurate., Meticulously enter prescriptions into RxConnect., Ensuring third party billings are correctly managed for patient's coverage., Communicate with outside pharmacies to provide patient's efficient care., Responsible for transactions of payments and prescriptions., Regularly utilize Citrix/Epic software to process scheduled COVID appointments.
Languages
Vietnamese
Native or Bilingual
Timeline
Certified Pharmacy Technician I
St. Jude Children's Research Hospital
04.2021 - Current
Certified Pharmacy Technician/ Inventory Specialist/COVID Immunizer
CVS
03.2019 - 04.2021
- Pharmacy Technician License, Tennessee Board of Pharmacy, 03/31/25
- Certified Pharmacy Technician, 01/31/26
Bachelor of Professional Studies - Major - Health Services, Minor - Sociology
The University of Memphis
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