Tam Nguyen
Las Vegas,NV
Summary
Advanced Technician Specialist with extensive experience in electronic diagnostics and mechanical troubleshooting. Proven ability to train junior technicians and enhance maintenance scheduling for optimal vehicle performance.
Overview
1
1
Language
1
1
Certification
23
23
years of professional experience
Work History
Level 3 Advanced Technician Specialist
Ryder Truck Rental & Leasing
Las Vegas, Nevada
01.2013 - 08.2026
- Diagnosed and repaired complex mechanical issues in fleet vehicles to ensure optimal performance.
- Utilized electronic diagnostic systems to troubleshoot vehicle performance problems.
- Managed maintenance schedules to maximize vehicle availability and reliability.
- Developed and implemented maintenance plans to improve equipment performance.
- Collaborated with team members to streamline repair processes and improve overall efficiency.
- Trained junior technicians on advanced diagnostic tools and repair techniques to elevate skill levels.
- Performed complex diagnostic and repair procedures on a variety of electronic equipment.
Customer Sales Representative
AutoZone
Long Beach, California
05.2009 - 06.2011
- Assisted customers with product selection and inquiries in automotive retail environment.
- Answered customer inquiries regarding product features, availability, and pricing.
- Processed customer transactions accurately using point-of-sale systems.
- Educated customers about store promotions and loyalty programs effectively.
- Handled customer complaints professionally to ensure satisfaction and retention.
- Assessed customer needs to recommend appropriate products or services.
- Collaborated with team members to maintain a clean and organized sales floor.
- Managed inventory levels and restocked shelves to ensure product availability.
- Trained new employees on company policies and customer service standards.
Head Chef
Pho So 1
Hawaiian Gardens, California
01.2004 - 05.2009
- Developed seasonal menus featuring traditional Vietnamese dishes for diverse clientele.
- Supervised kitchen staff, ensuring adherence to food safety and hygiene standards.
- Trained new kitchen staff in food safety regulations and proper cooking techniques.
- Trained new kitchen staff on operational procedures and effective cooking techniques.
- Managed inventory, ordering supplies to maintain optimal stock levels and freshness.
- Collaborated with front-of-house team to enhance customer dining experience and service flow.
- Maintained kitchen equipment, ensuring proper functioning and safety compliance at all times.
Education
Certificate of Technical Studies - Diesel/auto Technologies
Universal Technical Institute
Rancho Cucamonga, CA07-2013
High School Diploma -
Long Beach Polytechnic Highschool
Long Beach, CA06-2000
Skills
- Electronic diagnostics
- Troubleshooting
- Expert diagnostics
- Mechanical troubleshooting
- Repair techniques
- Repair methods
- Fleet management
- Maintenance scheduling
- Fleet management
- Field service support
- Technical training
- Technical documentation
- Problem solving
- Clear communication
- Fleet management
Languages
Vietnamese
Professional
Certification
- epa 608 universal license
- epa 609 hvac license
Timeline
Level 3 Advanced Technician Specialist
Ryder Truck Rental & Leasing
01.2013 - 08.2026
Customer Sales Representative
AutoZone
05.2009 - 06.2011
Head Chef
Pho So 1
01.2004 - 05.2009
Certificate of Technical Studies - Diesel/auto Technologies
Universal Technical Institute
High School Diploma -
Long Beach Polytechnic Highschool