Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tam Pham

Westminster,CA

Summary

To work successfully in a career that utilizes all of my abilities and qualifications productively, involving responsibility and working with others as a team member to achieve advancement and growth for the company.

Overview

19
19
years of professional experience

Work History

Customer Service & Sales Representative

SPECTRUM
05.2008 - Current
  • Offered services such as billing analysis for potential new customers, providing them with price comparisons with their current providers
  • Provided Optimum customer service by reducing cost for the customer, and handled any billing issues that may occur
  • Recognized by upper management for continuing to hit sales quotas
  • Top sales associate, selling more complete home service packages
  • Top sale in home solutions
  • (internet, Mobile and TV)
  • Summit attendee for 4 years in a row

Customer Service & Sales Representative

AT&T
09.2008 - 05.2018
  • Offered services such as billing analysis for potential new customers, providing them with price comparisons with their current providers, verses AT&T's prices and services
  • Provided Optimum customer service by reducing cost for the customer, and handled any billing issues that may occur
  • Recognized by upper management for continuing to hit sales quotas
  • Top sales associate, selling more complete home service packages
  • Top sale in home produce( U-verse, and direct TV)
  • Third Place in the nation for summit

Sprint
01.2006 - 08.2008
  • Best in customer service and customer referral
  • Top ten rep in the district
  • Ranked #1 in sales throughout the Southern California district after 3 months of employment
  • In charge of opening and closing procedures for store, as well as maintaining and tracking inventory and ensuring the sales floor is well stocked and clean

Education

Fountain Valley High School - General Studies

Fountain Valley High School
Fountain Valley, CA

Orange Cost Collage - Business Management

Orange Cost Collage
Costa Mesa, CA
02.2004

Skills

  • Customer service
  • Time management
  • Active listening
  • Goal oriented
  • Product knowledge
  • Conflict resolution
  • Cultural awareness
  • Relationship building
  • Persuasion techniques
  • Sales quota achievement
  • Target achievement

Languages

Vietnamese
Full Professional

Timeline

Customer Service & Sales Representative

AT&T
09.2008 - 05.2018

Customer Service & Sales Representative

SPECTRUM
05.2008 - Current

Sprint
01.2006 - 08.2008

Orange Cost Collage - Business Management

Orange Cost Collage

Fountain Valley High School - General Studies

Fountain Valley High School

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Tam Pham