TAMADUR MOHAMED
MARAWI
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Officer
Company
04.2010 - 11.2010
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
Education
Bachelor of Science - ANIMAL PRODUCTION
UNIVERSITY OF KHARTOUM
SUDAN11.2003
Skills
- Service Recommendations
- Account Investigation
- Call Documentation
- Inbound Call Management
Certification
certificate on skills and techniques of leadership of youth and kid institutes
Languages
Arabic
Native language
English
Beginner
A1
Timeline
Customer Service Officer
Company
04.2010 - 11.2010
Bachelor of Science - ANIMAL PRODUCTION
UNIVERSITY OF KHARTOUM