Summary
Overview
Work History
Education
Skills
Skills
Timeline
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Tamala Flack

San Antonio,TX

Summary

Accomplished Jewelry Sales professional/Key Holder skilled in establishing lasting relationships with clients and management staff. Organized retail professional with more than 25 years working in sales. Highly experienced in handling the most challenging situations with poise and patience. Looking to take on a new role utilizing excellent persuasion skills to drive successful sales. Sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

16
16
years of professional experience

Work History

Accounting Manager

Nordstrom
09.2023 - Current
  • Maintained high levels of confidentiality when dealing with sensitive financial information, ensuring data privacy and security.
  • Assessed risks and opportunities, implementing strategies to mitigate potential losses and maximize gains.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.

Accounts Receivable Clerk

At&t
10.2012 - 12.2023
  • Developed innovative concepts for installations that effectively communicated intended messages while capturing audience''s attention.
  • Designed visually appealing promotional materials for exhibitions, events, or personal branding purposes.
  • Maintained well-organized workspace conducive to efficient production processes while minimizing distractions or disruptions.
  • Enhanced gallery visitors'' experience by creating visually engaging and thought-provoking artwork.
  • Consistently met deadlines for commissioned work without sacrificing quality or originality of pieces delivered to clients.

Online Customer Service Representative

Wells Fargo
04.2011 - 10.2012
  • Ensured data privacy compliance when handling sensitive information about customers'' accounts or personal details during interactions via email or chat platforms.
  • Increased customer retention with empathetic communication and personalized solutions to problems.
  • Built long-lasting relationships with customers by providing consistent follow-up on previous interactions until full resolution was achieved.
  • Promoted brand loyalty through exceptional service that went above and beyond customer expectations during each interaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through various online platforms.

Jewelry Sales Manager

Reed's Jewelry Store
03.2008 - 05.2011
  • Enhanced customer satisfaction by providing personalized fine jewelry recommendations based on their needs and preferences.
  • Spearheaded promotional events that showcased new collections or seasonal offerings, attracting new clientele and boosting sales figures.
  • Streamlined store operations by organizing merchandise displays, creating a visually appealing environment that enticed customers to explore further.
  • Exceeded monthly sales goals consistently by employing effective upselling techniques and offering tailored solutions for clients'' needs.
  • Developed long-lasting client relationships through attentive service, fostering trust, and ensuring repeat business.
  • Participated in ongoing training programs to stay current with industry trends, product knowledge, and sales strategies.
  • Collaborated with the management team to strategize sales techniques and improve overall store performance.
  • Contributed to a positive work environment by fostering teamwork, open communication, and mutual respect among colleagues.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Increased sales and customer satisfaction through personalized servicing.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Diamond Certification

Education

Associate Marketing - Sales And Marketing Education

Savanah Technical College
Savannah, United States
06.2003

Nail Technology -

Savannah Technical College
Savannah, GA
06.2003

Skills

  • Increased store presentation within Reed's Jewelry Store, ranking top 3 stores
  • Diamond sales techniques
  • Repair intakes
  • Inventory
  • Jewelry storage
  • Loss Prevention
  • Customer registry
  • Sales expertise
  • Credit Applications
  • Product branding
  • Sales management
  • Product Knowledge
  • Quotas and goals

Skills

I Approach all tasks with a sense of urgency and attention to detail. I have strong analytical and detailed organizational skills, while delegating and  follow-through till completion. Very detailed oriented, factual and punctual. I have the Ability to develop and maintain business relationships, and maintain professionalism. I am innovative and creative thinker, and work great with tight deadlines. I create a positive passionate atmosphere in the work environment. I sets example of professionalism, ownership, initiative, and ethical mindset.  

Timeline

Accounting Manager

Nordstrom
09.2023 - Current

Accounts Receivable Clerk

At&t
10.2012 - 12.2023

Online Customer Service Representative

Wells Fargo
04.2011 - 10.2012

Jewelry Sales Manager

Reed's Jewelry Store
03.2008 - 05.2011

Associate Marketing - Sales And Marketing Education

Savanah Technical College

Nail Technology -

Savannah Technical College

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Tamala Flack