TAMALA HALL
Warren,MI
Summary
Dynamic and results-oriented professional with over 7 years of experience in product sales support and analysis within the telecommunications industry. Proven track record in optimizing operations, driving team performance, and enhancing the customer experience. Adept at data-driven decision-making and cross-functional collaboration, with a strong commitment to innovation and excellence in service delivery.
Overview
7
7
years of professional experience
Work History
Supervisor, Product Sales Support & Analysis
COMCAST
10.2020 - Current
- Lead a dedicated team in managing credit operations and enhancing product support structures, ensuring optimal efficiency and customer satisfaction.
Supervisor, Outbound Sales – B2B Direct Sales
COMCAST
12.2018 - 12.2020
- Directed a high-performing team of 10-12 sales representatives, focusing on motivational workshops and daily sales huddles to drive engagement and achieve targets.
Supervisor, Technical Support
Comcast Business/Technical Support IP
03.2017 - 12.2018
- Managed a team of Client Services Associates to enhance customer service efficiency and resolve technical issues while adhering to quality standards.
Education
Computerized Accounting (Certificate of Completion) -
Argosy University
01.2020
Skills
- Sales Forecasting & Analysis
- Team Leadership & Development
- Cross-Functional Collaboration
- Client Master Data Management
- Performance Reporting & Metrics
- Problem Solving & Strategic Planning
- Customer Experience Optimization
- Training & Coaching
- CRM Software (Salesforce)
- Microsoft Excel & Reporting Tools
- Data Analysis & Visualization Tools
Activities
- Committee Lead for Young Professionals Network (YPN) – Professional Development
- Black Employee Network (current member)
- My Abilities Network (current member)
- Veterans Network (current member)
Professional Development
- Completed various on-the-job training courses in customer service, sales strategies, time management, leadership, and performance assessment.
- Miller Heiman Certified in SMB Solution Selling.
References
Available upon request.
Timeline
Supervisor, Product Sales Support & Analysis
COMCAST
10.2020 - Current
Supervisor, Outbound Sales – B2B Direct Sales
COMCAST
12.2018 - 12.2020
Supervisor, Technical Support
Comcast Business/Technical Support IP
03.2017 - 12.2018
Computerized Accounting (Certificate of Completion) -
Argosy University
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