Tamala Jackson

Supporting the referral processing including but not limited to: data entry, case
registration, case assignment, triage and client job queue monitoring for
workers comp, LTD, & STD case management business
• Providing exceptional service to clients by appropriately handling incoming
calls, researching problems, answering questions, providing information
and forwarding messages as needed
• Processing referrals accurately and efficiently within established productivity
guidelines and timeframes utilizing all tools and resources available
• Communicating assignments to the client timely, accurately and
professionally utilizing appropriate template
• Identifying changes for workflows/processes and provide timely
recommendations for improvement to supervisor.

• Oversee department to ensure legal and privacy compliance response to debtors, Regulatory Agencies, Law firms regarding time sensitive and high priority disputed, fraud, and identity theft accounts
• Communicate with Client Services Team, Regulatory agencies and consumers to verify correspondences and account information
• Oversee deleting of consumer Credit Bureau disputes with all three Credit Bureaus
• Assist consumers via telephone regarding payment inquiries, disputes over accounts or Credit Bureau status
• Process consumer payments on accounts, paying by check or credit card
• Investigate Collector misconduct and provide summaries to NCO outside Legal counsel
• Distribute and track Lawsuits, Regulatory and Attorney General Complaints
• Recruiting/Interviewing for open positions
• Administer employee disciplinary action as needed
• Prepare employee Annual Reviews
• Complete payroll on a bi-weekly basis utilizing Ceridian and Kronos applications
• Attend Unemployment hearings
• Attend Leadership trainings
• Review and monitor employee weekly production and performance
• Maintain employee files, include new hire, terminations, increases and tax changes
• Update department manuals as policies changed
• Complete Monthly reports for Executive Management team.

• Maintained executive calendar
• Coordinate travel and lodging arrangements
• Drafted and typed interoffice memos, proposals, service agreements, confidentiality agreements, and offer letters, correspondence
• Coordinating meetings, taking minutes at weekly operations meetings and team management meetings
• Handle incoming and outgoing calls and faxes
• Created and edited Doctor Reports on patients
• Generate reports or summaries of information on a prescribed periodic or as requested basis
• Data entry to include all patient data that needed manual input.

• Handle incoming call for Colonels
• Type all disciplinary action reports for officers
• Filing of all signed disciplinary reports after administration
• Data input as needed.