Tamale Bowlding
Washington
Summary
Efficient administrative assistant with a solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments. Committed to delivering exceptional service and contributing to the smooth functioning of healthcare facilities.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Trader Joe's
06.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Greeted customers entering store and responded promptly to customer needs
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Administrative Assistant
George Washington Medical Faculty Associates
11.2021 - 08.2023
- Provided administrative/secretarial support for the Otolaryngology Department
- Performed a variety of clerical, secretarial and administrative duties for a physician(s) through extensive patient contact
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Monitored multi-line telephone system to make/receive calls within the department; communicate with nursing staff, doctors, and other department leads, to efficiently schedule all patient pre/post operative appointments
- Utilized EPIC Electronic Medical Records computer systems to efficiently document patient medical information and electronically communicate with nursing staff, doctors, and other department leads
Unit Secretary
Washington Hospital
08.2018 - 01.2021
- Fostered a welcoming atmosphere at the reception area, greeting visitors warmly while maintaining confidentiality about patient matters at all times
- Answered incoming telephone calls to the unit, including STATS, relayed information, as appropriate
- Responded to or relayed patient call system requests and other alarms as needed
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction
- Facilitated and prepared MedConnect Downtime
- Faxed orders to pharmacy and other appropriate areas such as dietary and radiology
- Transcribed orders to Kardex; prepared MAR and ensured MC downtime forms were completed
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information
Emergency Room Unit Clerk
Doctors Community Hospital
07.2015 - 08.2017
- Managed the coordination of ambulance arrivals, communicating vital details such as arrival time and number of incoming patients to the appropriate staff members
- Organized medical supply inventory, ensuring availability of necessary items for emergency procedures at all times
- Maintained accurate patient records by diligently updating electronic health systems with relevant data.
- Improved patient flow by efficiently managing admissions, discharges, and transfers in the Emergency Room
- Assisted in reducing wait times by effectively prioritizing tasks based on the urgency of patients'' needs
- Assessing and managing patient medical records; ordering various tests, communicating internally and externally, acquire stock and patient supplies, completes log books and the recording of ongoing activities at the Nurses' Station
Cashier/Gate Holder
08.2013 - 07.2015
- Preparing dining area for staff and guests; stocking merchandise on a daily basis and assisting with inventory, assisting customers with purchases and working in a team setting to create excellent customer service; performing other duties as required
Dietary Aide
Collington Life Center
04.2009 - 08.2013
- Scheduling and preparing meal/snack menus for patients; assisting Dietary Manager with meal preparation and service of meals
- Managing inventory of food and supplies; adhering to Infection Control procedures and policies, arranging dining area for patience; managing mobile food tray carts and providing excellent customer service; performing other duties as required
Education
Certified Nursing Assistant Certification -
Nurse One, Inc.
Lanham, MD08.2016
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD06.2009
Skills
- Effective Communication
- Customer service
- Office administration
- Clerical support
- Interpersonal Skills
- Data entry
- Documentation and recordkeeping
- Scheduling and calendar management
- Quality Control
- Payment processing
- Administrative support
- Inventory Control
- Critical thinking
Timeline
Customer Service Representative
Trader Joe's
06.2023 - Current
Administrative Assistant
George Washington Medical Faculty Associates
11.2021 - 08.2023
Unit Secretary
Washington Hospital
08.2018 - 01.2021
Emergency Room Unit Clerk
Doctors Community Hospital
07.2015 - 08.2017
Cashier/Gate Holder
08.2013 - 07.2015
Dietary Aide
Collington Life Center
04.2009 - 08.2013
High School Diploma -
Charles Herbert Flowers High School
Certified Nursing Assistant Certification -
Nurse One, Inc.
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