TaMar Spann
Seattle
Summary
Compassionate and detail attentive professional with experience in remote customer service, patient advocacy and client support roles. Prove excellent written communication skills, navigating sensitive conversations, active listening and de-escalation abilities.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Ticketing Agent
Delta Air Lines, Inc
Columbia
08.2022 - Current
- Sold, printed and issued tickets to customers following all applicable guidelines.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Entered information in system to maintain updated details related to customer ticket orders, reservations and payment method.
- Checked tickets and identifying paperwork for verification of individual identities.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Checked luggage and directed passengers to concourses and piers.
Hostess
The Fog Room
Seattle
05.2023 - Current
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Political Canvasser
Stampede America
Atlanta
06.2020 - Current
- Communicated clearly and listened attentively throughout interview process to facilitate exchange of information.
- Interacted sensitively, effectively and professionally with individuals from diverse cultural, socioeconomic and educational, sexual, gender and religious orientations and backgrounds.
- Gathered, recorded and transcribed interview questions and responses and performed data analysis using computer programs and other systems.
- Utilized organizational knowledge and persuasive speech to sway public opinion.
Patient Care Advocate
Broadpath, remote
Seattle
09.2022 - 03.2024
- Ensured compliance with applicable state and federal regulations regarding informed consent requirements prior to treatment initiation.
- Actively sought feedback from patients about their experiences within the healthcare system in order to improve service delivery models.
- Provided education about healthcare services available through public programs such as Medicaid and Medicare.
- Assessed patient needs and developed individualized care plans to meet those needs.
- Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
Customer Service Representative
CVS Caremark *work from home
Columbia
01.2021 - 04.2022
- Promoted high customer satisfaction by resolving problems with assisting members with their pharmacy benefit plans.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service and answer questions regarding prescription insurance, medication coverage and mail order prescriptions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues, contacting pharmacies and primary care providers
Office Manager
Johnson Construction LLC
Columbia
03.2011 - 06.2019
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
Education
Leadership And Community Support
Aim High Leadership Training
01.2022 - 01.2023
State Certification - Master Aesthetician
Esthetics International
Columbia, SC08.2010
Associate of Science - Public Health And Psychological
Benedict College
Columbia, SC05.2005
Skills
- Documentation and Recordkeeping
- Verbal and Written Communication
- Coaching and Mentoring
- Creative Thinking
- Travel Experience
- Customer Service
- Payment Processing
- Phone and Email Etiquette
- Computer Skills
- Active Listening
- Customer Engagement
- Questionnaire Assistance
- Survey Taking
- Problem-Solving
- Data Entry
- Campaign Support
- Product Promotion Skills
- Detailed documentation
- Relationship Building
- Flexible Schedule
- Team Collaboration
- Project management experience
- Organizing skills
- Customer relationship management
Timeline
Hostess
The Fog Room
05.2023 - Current
Patient Care Advocate
Broadpath, remote
09.2022 - 03.2024
Ticketing Agent
Delta Air Lines, Inc
08.2022 - Current
Leadership And Community Support
Aim High Leadership Training
01.2022 - 01.2023
Customer Service Representative
CVS Caremark *work from home
01.2021 - 04.2022
Political Canvasser
Stampede America
06.2020 - Current
Office Manager
Johnson Construction LLC
03.2011 - 06.2019
State Certification - Master Aesthetician
Esthetics International
Associate of Science - Public Health And Psychological
Benedict College