Tamara Alvarez
Las Vegas,NV
Summary
Dynamic Pharmacy Technician with experience supporting the day-to-day functions and services of pharmacies. Bringing forth extensive knowledge of pharmacy operations, pharmacy management, and medication management and distribution. Adept in working well with Pharmacists and other professionals to ensure pharmacy success and a high level of customer care.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician Support
IQVIA
12.2024 - Current
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Pharmacy technician
Tricare
08.2019 - 09.2024
- Managed study supplies and pharmacy operations, ensuring compliance with regulations
- Trained and mentored new call center representatives on customer service policies, procedures, and best practices
- Refilled patient prescriptions
- Fax doctors
Customer service representative
Humana
10.2017 - 08.2019
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Pharmacy technician -
Milan institute
Las Vegas10.2023
Skills
- Communication Skills
- Patient Advocacy
- Highly organized and efficient
- Teamwork Skills
- Medication Preparation
Timeline
Pharmacy Technician Support
IQVIA
12.2024 - Current
Pharmacy technician
Tricare
08.2019 - 09.2024
Customer service representative
Humana
10.2017 - 08.2019
Pharmacy technician -
Milan institute