TAMARA AUSTIN
LANCASTER,TX
Summary
Dedicated professional with strong problem-solving skills and attention to detail. Experienced in enhancing communication and collaboration within teams, ensuring high standards of customer service.
Overview
15
15
years of professional experience
Work History
Communications Officer
Children's Hospital of Dallas
Dallas, TX
02.2025 - Current
- Applied problem-solving skills to develop solutions for complex challenges.
- Utilized active listening to enhance team communication and collaboration.
- Adapted strategies to meet evolving demands in fast-paced work environments.
Detention Officer
Dallas County Sheriff's Department
Dallas, Texas
04.2020 - 02.2025
- Seized illegal contraband during facility searches, promptly addressing disturbances and emergencies.
- Monitored inmates across facility areas, enhancing safety in cells and dining halls.
- Recorded personal data, fingerprints, and photographs for new arrestees.
Pharmacy Technician Trainee
Tom Thumb Pharmacy
DeSoto, Texas
01.2017 - 03.2020
- Prepared and dispensed medications accurately to support pharmacists in patient care.
- Provided exceptional customer service to enhance patient and healthcare provider satisfaction.
- Ensured compliance with safety regulations and pharmacy policies at all times.
- Collaborated with team members to streamline workflow processes across operations.
Tax Preparer
BUSINESS OWNER, ALL TAX SOLUTIONS
Lancaster, Texas
12.2011 - 04.2017
- Prepared individual and business tax returns using specialized software.
- Reviewed client documents for accuracy and compliance with tax regulations.
- Communicated with clients to gather necessary financial information for tax filing.
- Assisted clients in understanding tax obligations and available deductions.
- Maintained organized records of client files and documentation throughout the season.
- Provided excellent customer service, addressing client inquiries promptly and professionally.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ03-2015
Skills
- Crisis communication
- Problem-solving
- Attention to detail
- Multitasking
- Multitasking
- Computer proficiency
- Team player
Timeline
Communications Officer
Children's Hospital of Dallas
02.2025 - Current
Detention Officer
Dallas County Sheriff's Department
04.2020 - 02.2025
Pharmacy Technician Trainee
Tom Thumb Pharmacy
01.2017 - 03.2020
Tax Preparer
BUSINESS OWNER, ALL TAX SOLUTIONS
12.2011 - 04.2017
High School Diploma -
Penn Foster College