Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Delta Air Lines
03.2022 - Current
Managed over 30 calls per day
Assisted customers with a warm and professional attitude
Booked, modified, and refunded flights reservations
Offered advice and assistance to customers, paying attention to special needs or wants
Clarified customer issues and determined root cause of problems to resolve service complaints
Solved problems within customers’ sky miles accounts
Signed customers up for the Delta Sky miles American Express credit cards
Assisted customers with upgrading their current reservations
Cashier
JCPenny
11.2021 - 03.2022
Greeted customers entering store and responded promptly to customer needs
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Helped customers complete purchases, locate items and join reward programs
Assisted customers with returns, refunds and resolving transaction issues
Restocked and organized merchandise in front lanes
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Maintained cash drawer of $200 or more per shift
Mentored new team members on POS system operation, customer service strategies and sales goals.
Daycare Assistant Teacher
The Alphabet Campus Daycare
06.2019 - 08.2020
Teacher's Assistant at Alphabet Campus Daycare, responsible for over 20 children per classroom for various age groups from nursery to school-aged children.
Conduct daily circle time activities including ABC's, counting, bilingual color songs, prayer, and music and dance sessions.
Assist children with breakfast and engage them in activities such as coloring and name writing.
Coordinate lunchtime by collecting meals from the kitchen and distributing them.
Facilitate nap time by accompanying children to the bathroom and assisting with cot preparation.
Collaborate with the lead teacher in supervising children during nap time and taking lunch breaks.
Engage children in playtime activities until parents arrive for pick-up.
Camp Counselor
South Holland Community Center
06.2018 - 08.2018
Summer Camp Counselor responsible for leading games and activities for over 100 children divided into different age groups.
Conducted counselor-led stretches and facilitated age-appropriate games and activities based on daily assigned schedules.
Organized swimming sessions, ensuring children had necessary gear, distributing towels, and maintaining a safe and enjoyable environment.
Managed lunchtime by calling up tables based on noise level, ensuring every child received their food before counselors ate.
Supervised a group of up to 7 children during field trips, ensuring their safety, keeping them together, and ensuring a fun experience.