Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Butler

Tampa,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Delta Air Lines
03.2022 - Current
  • Managed over 30 calls per day
  • Assisted customers with a warm and professional attitude
  • Booked, modified, and refunded flights reservations
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Clarified customer issues and determined root cause of problems to resolve service complaints
  • Solved problems within customers’ sky miles accounts
  • Signed customers up for the Delta Sky miles American Express credit cards
  • Assisted customers with upgrading their current reservations

Cashier

JCPenny
11.2021 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Helped customers complete purchases, locate items and join reward programs
  • Assisted customers with returns, refunds and resolving transaction issues
  • Restocked and organized merchandise in front lanes
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Maintained cash drawer of $200 or more per shift
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Daycare Assistant Teacher

The Alphabet Campus Daycare
06.2019 - 08.2020
  • Teacher's Assistant at Alphabet Campus Daycare, responsible for over 20 children per classroom for various age groups from nursery to school-aged children.
  • Conduct daily circle time activities including ABC's, counting, bilingual color songs, prayer, and music and dance sessions.
  • Assist children with breakfast and engage them in activities such as coloring and name writing.
  • Coordinate lunchtime by collecting meals from the kitchen and distributing them.
  • Facilitate nap time by accompanying children to the bathroom and assisting with cot preparation.
  • Collaborate with the lead teacher in supervising children during nap time and taking lunch breaks.
  • Engage children in playtime activities until parents arrive for pick-up.

Camp Counselor

South Holland Community Center
06.2018 - 08.2018
  • Summer Camp Counselor responsible for leading games and activities for over 100 children divided into different age groups.
  • Conducted counselor-led stretches and facilitated age-appropriate games and activities based on daily assigned schedules.
  • Organized swimming sessions, ensuring children had necessary gear, distributing towels, and maintaining a safe and enjoyable environment.
  • Managed lunchtime by calling up tables based on noise level, ensuring every child received their food before counselors ate.
  • Supervised a group of up to 7 children during field trips, ensuring their safety, keeping them together, and ensuring a fun experience.

Education

Criminal Justice

University of Tampa
Tampa, FL
05.2024

Skills

  • Microsoft Excel
  • Microsoft Word
  • Staff Training
  • High-Volume Environments
  • Issue Identification
  • Written and Oral Communications
  • Good Listening Skills
  • Persuasive Techniques
  • Electronic Information Systems
  • Payment Processing
  • Digital Databases
  • Customer Service and Assistance

Timeline

Customer Service Representative

Delta Air Lines
03.2022 - Current

Cashier

JCPenny
11.2021 - 03.2022

Daycare Assistant Teacher

The Alphabet Campus Daycare
06.2019 - 08.2020

Camp Counselor

South Holland Community Center
06.2018 - 08.2018

Criminal Justice

University of Tampa
Tamara Butler