Tamara Charles
Washingtonville,NY
Summary
Dedicated Security Site Supervisor consistently optimizes performance, procedures and training effectiveness by evaluating current protocols and developing strategic improvements. Forward-thinking and detail-oriented manager with adaptable approach to solving routine and complex daily problems. Well-versed in report writing, document management and schedule maintenance. Over three years of progressive experience in security.
Overview
6
6
years of professional experience
Work History
Security Site Supervisor
Allied Universal Security
Wappingers Falls, Data Center
05.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence. Resulting in earning RUNNER_UP EMPLOYEE OF QUARTER twice.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Implemented access badge system, improving tracking of personnel movement within the facility.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Conducted regular patrols of facility to detect and deter security threats.
Unarmed Security Guard/Customer Care Ambassador
Allied Universal Security
Newburg, Insurance Facility
02.2022 - 05.2023
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Managed high call volumes with exceptional time management and multitasking skills.
- Maximized customer retention by providing personalized assistance and tailored recommendations.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Responded quickly to emergency situations to assess and deflect issues.
Unarmed Security Guard
Allied Universal Security
Newburg Plaza
11.2021 - 02.2022
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
Customer service
Haagen-Dazs
Monroe
03.2021 - 11.2021
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Managed food resources, memorized orders, and coordinated customer service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Internship Student
Public Safety Department
Suffern, NY/Rockland Community College
01.2019 - 12.2019
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH05.2025
Associate of Science - Criminal Justice
Rockland Community College
Suffern, NY05.2023
Diploma - Spanish
Universidad Autonoma De Santo Domingo
Dominican Republique06.2018
Skills
- Team Leadership
- Outstanding communication skills
- Security officer development
- Safety and security regulations
- Staff Management
- Problem-solving abilities
- Multitasking
- AED Operation
- CPR Certified
- Strong computer skills
Licensecertificationstraining
- License security guard, New York State Department, 11/2021, 12/2023
- CPR and AED training certification, 10/2021, 10/2023
- Certify Member of National Society of Leadership and success, 03/2023
- Certify member of Phi Theta Kappa, 12/2020, Present
Qualifications Summary
Adept at thinking creatively and critically
Outstanding leadership and communication skills
Multilingual professional with expertise in French, Creole and Spanish
Strong interest in Law and Forensics
Languages
English
Native or Bilingual
French
Native or Bilingual
Creole
Native or Bilingual
Spanish
Professional Working
Timeline
Security Site Supervisor
Allied Universal Security
05.2023 - Current
Unarmed Security Guard/Customer Care Ambassador
Allied Universal Security
02.2022 - 05.2023
Unarmed Security Guard
Allied Universal Security
11.2021 - 02.2022
Customer service
Haagen-Dazs
03.2021 - 11.2021
Internship Student
Public Safety Department
01.2019 - 12.2019
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Associate of Science - Criminal Justice
Rockland Community College
Diploma - Spanish
Universidad Autonoma De Santo Domingo