Tamara Clarkston
Apollo Beach,FL
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Guest Service Representative/ Night Auditor
Hampton Inn by Hilton
05.2021 - 01.2024
- Assisted guests via phone, email, and fax addressing inquiries, resolving issues, and providing information
- Achieved a consistent customer satisfaction rate of 75% through effective problem-solving skills and attentive communication
- Handled escalated guest concerns and complaints, de-escalating situations and finding satisfactory resolutions
- Collaborated with the sales team to identify cross-selling and upselling opportunities, contributing to increased revenue.
Customer Service Representative
Circle K
12.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Guest Service Representative/ Night Auditor
Redroof Inn
08.2016 - 07.2018
- Checked requests and room service for accuracy and quality guest service
- Performed nightly updates to room rates and charges
- Checked out guests and printed a final record of charges upon request
- Ran Daily, weekly, and monthly reports to close the day and meet objectives.
Education
GED -
Gary Adult Center
Tampa, FL05.2000
Skills
- Communications
- Data Entry
- Organization
- MS Excel
- Business Correspondence
- Issue Resolution
- Office Machines
- MS Word
- Bookkeeping
- Customer Service Techniques
- Work well independently
- Detail Oriented
Websites
Timeline
Guest Service Representative/ Night Auditor
Hampton Inn by Hilton
05.2021 - 01.2024
Customer Service Representative
Circle K
12.2020 - 02.2021
Guest Service Representative/ Night Auditor
Redroof Inn
08.2016 - 07.2018
GED -
Gary Adult Center
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