Tamara Copes
Oakland,CA
Summary
Currently attending school for Mass Communications and seeking an entry-level position and mentorship in advertising.
Overview
9
9
years of professional experience
Work History
Server/Trainer
Palmetto Restaurant
03.2022 - 06.2023
- Paid strong attention to floor detail, time and table management
- Quickly absorbed new menu information
- Participated in all support roles
- Easily navigated Toast Tab POS system
- Executed dining service to approximately 200 guests per day
- Knowledgeable about food and wine
- Guest retention
Server/Trainer
Belcampo Restaurant and Butcher Meat Company
06.2018 - 08.2021
- Executed dining service to approximately 300 guests per day
- Selected for VIP tables and Private Dining events
- Three-time winner of highest employee rating via Yelp review contest
- Consistently in the top three employees for sales
- Trained new employees for service at an increased hourly rate
- Experienced with Revel POS system
- Knowledgeable about meat cuts and temperatures
- Liaised with local farmers market for restaurant collaboration
Operations Manager/Account Executive
Senior Advantage Association
02.2014 - 05.2018
- Collaborated with the CEO to develop and implement a 90-Day Loan Officer Training Program
- Successfully trained and mentored nine new, licensed Loan Officers in a two-year period
- Created job postings, and conducted interviews to grow the sales team
- Authored sales scripts, training materials, and company handbooks
- Cultivated relationships with vendors, title companies, and processors
- Worked with Velocify and Five9 teams to set up CRM applications and create different profiles
- Maintained status as Top Producer
- Proactively kept clients posted on loan status, helped with gathering necessary documents and promptly responded to their questions
- Sourced and supplied all applicable financials, records and legal documentation for submission to Processing
Small Business Co-Owner
Opaque Eyewear
01.2016 - 12.2019
- Curated eyewear brand owned by two sisters
- Sourced product from Los Angeles, San Francisco and overseas to vend at local events in the San Francisco Bay Area
- Oakland-based business continuing on with a different family member
Education
Currently Attending - Mass Communications
Laney College
Oakland, CA06.2024
Skills
- Research
- Critical thinking
- Ability to prioritize tasks
- Strong communication
- Resourceful
- Sales and account retention
- Event and project management
- Guest relations management
- Proficient in Google Workspace, Microsoft 365, Slack
- Proficient in Facebook, Instagram, Canva, Twitter, InDesign
- Social Media content creator
Affiliations
- Lake People Skate 2020-Current
- We Skate Oakland 2020-Current
- Panther Skate Plaza (PSP) Organization-CIty of Oakland Parks & Recreation Foundation 2021-Current
*Recipient-Department of Violence Prevention Grant
*Recipient- Activate Oakland Event Sponsorship Grant
Timeline
Server/Trainer
Palmetto Restaurant
03.2022 - 06.2023
Server/Trainer
Belcampo Restaurant and Butcher Meat Company
06.2018 - 08.2021
Small Business Co-Owner
Opaque Eyewear
01.2016 - 12.2019
Operations Manager/Account Executive
Senior Advantage Association
02.2014 - 05.2018
Currently Attending - Mass Communications
Laney College
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