Tamara Delvi
West New York
Summary
Energetic, reliable and adaptable professional with progressive experience and a solid understanding of human resources and business operations. Proven abilities in creatively identifying methods for improving staff productivity and organization behavior. Recognized for incorporating management techniques into a multicultural workforce. Performance-driven professional with excellent communication and interpersonal skills. Accurately perform challenging tasks with precision and attention to detail. Excel at organizing and setting up new procedures, troubleshooting and taking adverse situations and making them positive.
Overview
13
13
years of professional experience
Work History
Workplace experience manager
CBRE
New York
03.2025 - Current
- Managed customer experience initiatives to enhance service delivery and satisfaction.
- Developed training programs for staff to improve service skills and knowledge.
- Oversaw daily operations to ensure compliance with company standards and policies.
- Coordinated with cross-functional teams to streamline processes and enhance efficiency.
- Implemented best practices for team collaboration and communication across departments.
- Established relationships with stakeholders to foster collaboration on service initiatives.
- Collaborated with team members to identify areas of improvement in the customer experience.
- Ensured compliance with industry regulations related to customer service standards.
- Created training materials and conducted workshops for new employees on best practices for customer service.
- Identified opportunities for process improvements based on insights from data analysis.
HR Manager
Madewell
New York
01.2023 - 03.2025
- Company Overview: Luxury Fashion Retail
- Oversee weekly business review using power BI with SD and DM.
- Handle high quality clients and train stylist on business updates to monthly.
- Looks beyond the obvious and doesn’t stop at the first answer.
- Makes smart, business-owner choices when faced with competing priorities.
- Use data for onboarding and training in HR.
- Comfortably handle performance management and corrective action with staff.
- Focuses on the team on what will have the most impact and drive the greatest return.
- Creates a climate in which people want to do their best work, train and develop staff on business.
- Luxury Fashion Retail
Manager
THE LAUNDRESS
New York
01.2022 - 01.2023
- Company Overview: Luxury Laundry Detergent & Fabric Care
- Manage staff of 33, $60K monthly budget, P&L / sales revenue, and payroll. Report to CFO and CEO.
- Generated $10K in monthly sales and attracted new clients by overseeing budgeting for monthly marketing events, following up on in-store and online sales, and increasing monthly incentives for staff.
- Increased sales and store profits by collaborating with Senior Leadership projecting monthly sales plan and P&L reports.
- Facilitated sales and product training and created monthly marketing events that led to increased store profits.
- Maintained zero violations on HR labor laws and passed all state issued audits by managing and following current labor laws and compliance policies.
- Enhanced employee engagement by managing and training management on employee relations, including following policies and procedures when handling employee issues.
- Ensured employees were motivated and productive through weekly meetings with managers that highlighted store successes.
- Luxury Laundry Detergent & Fabric Care
Human Resource Compliance Specialist / Store Manager
STARBUCKS
New York
01.2019 - 01.2022
- Achieved 100% compliance for 102 out of 115 stores by maintaining compliance with federal, state, and local New York state employment laws and regulations.
- Collaborated with regional, district and state managers recommending best practices, including reviewing and drafting compliance policies and records, and coordinated training and monthly HR audits, which led to 100% compliance with HR policies.
- Handled workers compensation claims and injuries that led to training 120 to 150 employees and teams, and addressing compliance issues.
- Ensured training was consistently planned, communicated, completed, and documented that resulted in top scores in store and department audits.
- Developed training modules on HR policies and labor laws for ongoing training and onboarding new hires; tailored training plans to new hires backgrounds and learning styles, which increased understanding and minimized risks.
- Elevated customer experience and store engagement by observing interactions, providing feedback, and coaching to reinforce or redirect employee interactions that led to receiving top customer service award for 2019-2021 83% out of 100% for top sales and customer services.
Store Manager
PRESSED JUICERY
New York
01.2017 - 01.2019
- Ordered and conducted evaluations of hardware and software solutions and products from diverse vendors, resulting in A scores from DOH.
- Handled proof of concept requirements, meeting strategic sales and product objectives.
- Developed top-performing managers and became a training store by mentoring and conducting yearly performance reviews.
- Organized training and development for staff, which resulted in top scores in customer service and creating a positive work environment.
- Increased profits 15% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
- Drove business success and maintained budgetary guidelines by developing and implementing promotional strategies.
- Oversaw daily operations of the store, including inventory, supply restocking, and cash-handling, ensuring a safe work environment and A plus grades from DOH.
General Store Manager
XPRESSPA
Queens
01.2017 - 12.2017
- Promoted collaboration and boosted productivity by fostering healthy team environments.
- Collaborated with staff, maximizing customer satisfaction, streamlining procedures, and improving bottom-line profitability.
- Met budget targets by controlling expenses and eliminating wasteful / negative behaviors.
- Minimized losses and protected store assets by securing store perimeter and enforcing procedures.
- Oversaw daily operations of the store, including inventory and supply restocking.
Associate HR Manager
AMERICAN EAGLE OUTFITTERS
New York
01.2013 - 01.2017
- Controlled the release of proprietary and confidential information for employees that led to maintaining HR confidentiality.
- Minimized loss by providing on-site training for sales, customer service, and loss prevention.
- Oversaw various HR projects from conceptualization to completion, including training, payroll, new labor laws, and all New York City philanthropy.
- Minimized lawsuits by resolving conflicts and negotiating agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings.
- Monitored multiple databases, keeping track of all company inventory that led to minimizing lost products and attaining cost savings.
- Improved work productivity by developing training on time management and organizing systems for records, reports, and agendas.
Education
Business Management & Human Resources -
LIU
Brooklyn, NYLiberal Arts -
Borough of Manhattan Community College
New YorkSHRM PCs - Assessing Diversity and Inclusion
Skills
- Human Resource Management
- Training & Development
- Operations Management
- Staffing & Recruitment Requirements
- Teambuilding & Leadership
- Problem Resolution
- Onboarding
- Employee Scheduling
- Employee Relations
- Payroll Administration
- P&L Reports
- Budgeting
- Collaboration with CEO & VP
Timeline
Workplace experience manager
CBRE
03.2025 - Current
HR Manager
Madewell
01.2023 - 03.2025
Manager
THE LAUNDRESS
01.2022 - 01.2023
Human Resource Compliance Specialist / Store Manager
STARBUCKS
01.2019 - 01.2022
Store Manager
PRESSED JUICERY
01.2017 - 01.2019
General Store Manager
XPRESSPA
01.2017 - 12.2017
Associate HR Manager
AMERICAN EAGLE OUTFITTERS
01.2013 - 01.2017
Business Management & Human Resources -
LIU
Liberal Arts -
Borough of Manhattan Community College