Tamara Dennis
Richmond,VA
Summary
Dynamic Customer Experience Consultant with a proven track record at Carmax, excelling in problem-solving and relationship building. Enhanced client satisfaction through tailored solutions and strategic thinking. Recognized for improving service delivery and operational efficiency, leveraging excellent communication and data collection skills to drive results and foster collaboration.
Overview
7
7
years of professional experience
Work History
Scheduling Staff Administrator
Lowes
Chesterfield Va
06.2025 - Current
- Managed daily administrative functions, ensuring smooth office operations and support for team activities.
- Coordinated scheduling and communication between departments to enhance collaboration and efficiency.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Resolved inquiries and issues from staff, providing timely solutions to support operational needs.
- Led training sessions for new staff on administrative procedures and software tools, enhancing team productivity.
- Oversaw project timelines and deliverables, ensuring alignment with organizational goals and deadlines.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Customer Experience Consultant
Carmax
Richmond, VA
12.2024 - Current
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Identified and reported on utilization patterns to enhance quality of service delivery.
- Worked with internal matrix partners to triage issues and submit work requests.
- Conducted routine outreach to support understanding of policies and procedures.
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
- Generated new business leads through networking events, industry conferences, or referrals from satisfied clients.
- Enhanced client satisfaction by delivering customized consulting services tailored to individual needs.
- Designed custom solutions that addressed specific pain points within diverse industries, resulting in increased customer satisfaction levels.
- Utilized specialized software to capture and process data.
Supervisor of Operations
The Home Depot Store Support Center
Short Pump, VA
08.2023 - 12.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Team Lead
The Home Depot Store Support Center
Short Pump, VA
03.2023 - 08.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Deliveries/Customer Service Specialist
The Home Depot Store Support Center
Short Pump, VA
09.2022 - 02.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with customers through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Learning Ambassador
Amazon
Petersburg, VA
04.2021 - 04.2022
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new educators, providing guidance and support throughout their training course
- Implemented innovative teaching methods, resulting in increased associate comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for associates
- Improved learning outcomes with integration of multimedia resources into training materials.
- Increased team collaboration by initiating regular knowledge-sharing sessions.
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
Customer Service Representative
The Home Depot Store Support Center
Short Pump, VA
10.2018 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Degree - Other
Bluestone High School
Skipwith, VA05.2017
Skills
- Strategic thinking
- Design thinking
- Visual storytelling
- Customer empathy
- Performance tracking
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Relationship building
- Public relations
- Data collection
Timeline
Scheduling Staff Administrator
Lowes
06.2025 - Current
Customer Experience Consultant
Carmax
12.2024 - Current
Supervisor of Operations
The Home Depot Store Support Center
08.2023 - 12.2024
Team Lead
The Home Depot Store Support Center
03.2023 - 08.2023
Deliveries/Customer Service Specialist
The Home Depot Store Support Center
09.2022 - 02.2023
Learning Ambassador
Amazon
04.2021 - 04.2022
Customer Service Representative
The Home Depot Store Support Center
10.2018 - 04.2021
High School Degree - Other
Bluestone High School