Robin Stout-Solko
Mustang,OK
Overview
17
17
years of professional experience
Summary
Experienced with educational support, assisting in development and implementation of classroom activities. Utilizes strong interpersonal skills to foster supportive and engaging learning environment. Knowledge of effective classroom management techniques and instructional support.
Paraprofessional with strong experience in educational support, adept at fostering academic achievement and promoting inclusive learning environments. Skilled in classroom management, individualized instruction, and behavioral support. Focuses on teamwork and adapts to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and effective communication skills.
Work History
Scheduling Coordinator
Orthodontic Associates
Mustang, OK
09.2023 - Current
- Managed scheduling calendars, reducing conflicts across multiple orthodontic providers.
- Coordinated patient appointments, balancing provider availability, chair time, and treatment priorities.
- Confirmed visits and rescheduled cancellations to maintain efficient daily production flow.
- Communicated with patients regarding appointment details, preparation, and follow-up instructions.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Insurance Customer Service Representative
Liberty
Oklahoma City, OK
06.2022 - 09.2023
- Managed policy inquiries, billing questions, and coverage changes with accurate, timely service
- Processed endorsements, renewals, and cancellations while maintaining compliance with underwriting guidelines
- Resolved customer concerns by coordinating with claims, billing, and policy service teams
- Verified policy details and documentation to support accurate account updates and request handling
- Documented customer interactions in CRM systems to maintain complete service histories
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Cherokee Regional Medical Center
Office Patient Coordinator
Cherokee, IA
12.2019 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Cherokee Community School District
School Nurse
Cherokee, IA
08.2018 - 12.2019
- Administering and documenting medication for students.
- First-Aid medical attention given during the school day.
- Documentation of every student's interaction in the Nurse's office during the school day.
- Organizing Immunizations records for the district, and reaching out to parents, as needed.
- Organizing sports physicals and signing concussion protocols for the district.
- Proving successful working within tight deadlines and a fast-paced environment.
- Demonstrated initiative by proactively completing tasks without supervision.
- Skilled at working independently and collaboratively in a team environment.
Paraprofessional
Cherokee Community School District
Cherokee, IA
08.2009 - 12.2019
- Assisted teachers with small-group and one-on-one instruction tailored to individual student needs.
- Supported classroom instruction by reinforcing lessons, clarifying directions, and assisting students during independent work.
- Monitored student behavior and redirected off-task conduct to maintain orderly, productive learning environment.
- Prepared instructional materials, organized supplies, and set up activities for daily classroom use.
- Supervised students during classroom transitions, lunch, recess, and other assigned school activities.
- Documented student progress and communicated observations to teachers to support instructional planning.
- Adapted support strategies to accommodate diverse learning styles, routines, and developmental needs.
- Maintained confidentiality while fostering positive relationships with students, staff, and families.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
- Reported on student progress, behavior, and social skills to parents.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
- Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
- Administered tests and assessments to evaluate student progress and performance.
- Provided feedback to teachers on student progress, aiding in adjustment of teaching strategies.
- Adapted teaching materials for special education students, meeting diverse learning needs.
Education
High School Diploma -
Grand Island Senior High School
Grand Island, NEGrand Canyon University
Phoenix, AZParaprofessional/coaching -
Norwest AEA
Sioux City, IASkills
- Schedule planning
- Data entry
- Appointment scheduling
- Time management
- Problem-solving
- Critical thinking
- Strategic thinking
- Scheduling coordination
- Team collaboration
- Multitasking ability
- Office administration
- Resource coordination
Timeline
Scheduling Coordinator
Orthodontic Associates
09.2023 - Current
Insurance Customer Service Representative
Liberty
06.2022 - 09.2023
Cherokee Regional Medical Center
Office Patient Coordinator
12.2019 - 06.2022
Cherokee Community School District
School Nurse
08.2018 - 12.2019
Paraprofessional
Cherokee Community School District
08.2009 - 12.2019
High School Diploma -
Grand Island Senior High School
Grand Canyon University
Paraprofessional/coaching -
Norwest AEA