Georgina Cochell

• Researched and prepared reports required by management or governmental agencies.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
• Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
• Sent out frequent telephone or email reminders of scheduled meetings to participants.
• Set and confirmed customer appointments.
• Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
• Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
• Developed work schedules according to budgets and workloads, covering priority tasks.
• Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
• Resolved customer inquiries regarding schedule changes or availability of services and products.
• Reviewed employees' work to check adherence to quality standards and proper procedures.
• Provided support in resolving scheduling conflicts between employees.
• Provided reminder calls to clients prior to scheduled visits.
• Entered information into system to update status reports.
• Utilized MS Office and Excel to analyze data and create spreadsheets.
• Responded promptly to all customer inquiries regarding availability or schedule changes.
• Tracked and reported on scheduling errors or issues, implementing corrective actions as needed.

• Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
• Contacted medical providers on behalf of clients to follow up on appointments.
• Consulted with client care team to continually update care plans.
• Partnered with registered nurses and physiotherapists to provide care to patients.
• Drove clients to doctors' appointments and social outings.
• Monitored health and well-being of clients and reported significant health changes.
• Helped clients get in and out of beds and wheelchairs.
• Assisted clients with maintaining good personal hygiene.
• Recorded client status progress and challenges in logbooks and reports.
• Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
• Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
• Built strong and trusting rapport with clients and loved ones.
• Organized oral medications for clients following dosage and schedule requirements.
• Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
• Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
• Monitored clients' activity levels and helped prevent sedentary behavior.
• Maintained detailed records of services performed on clients.
• Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Completed routine maintenance and repair.
• Worked with cross-functional teams to achieve goals.
• Managed inventory and supplies to ensure materials were available when needed.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Opened new customer accounts, including checking, savings and lines of credit.Processed sales referrals and promoted bank services and products, resulting in [<number>]% branch sales increase.Managed opening and closing times for the main branch.Balanced daily cash deposits and bank vault inventory with a zero error rate.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Assembled in-store marketing displays.Processed cash withdrawals.Maintained confidentiality of bank records and client information.Examined checks for identification and endorsement.Supplied tellers with coin and currency as needed.Received regional branch recognition award for outstanding customer service.Delivered prompt, accurate and excellent customer service.Directed specific questions to appropriate branch personnel.