Lucinda Herr
Eugene
Summary
Dynamic Scheduling Coordinator with a proven track record at Ward Family Orthodontics, excelling in streamlining operations and enhancing patient satisfaction. Expert in patient scheduling and referral coordination, I leverage strong organizational skills and effective communication to optimize clinic efficiency and foster positive patient experiences.
Overview
28
28
years of professional experience
Work History
Scheduling Coordinator
Ward Family Orthodontics
Eugene
03.2023 - 05.2025
- Managed and scheduled 60 to 75 patients daily to optimize patient flow and satisfaction.
- Delivered high levels of customer service to patients and external dental offices.
- Created a welcoming environment, ensuring patients and visitors felt comfortable and valued upon arrival and departure.
- Coordinated dental referrals and ensured accurate documentation and communication with external providers.
- Facilitated patient onboarding, including registration, insurance verification and initial assessment.
- Communicated individualized care plans in collaboration with clinical staff to support treatment goals.
Scheduling Manager/Marketing
Niles Orthodontics
Eugene
03.2008 - 03.2023
- Maintained all of the above mentioned responsibilities.
- Created and produced marketing events/gifts for referring dental offices as well as facilitating patient appreciation events.
- Managed and optimized daily patient schedules to ensure efficient clinic operations and minimize wait times.
- Delivered accurate documentation and communication with external providers.
Medical Transcriptionist
Lee B. Daniel
Eugene
01.1997 - 02.2008
- Provided transcription services for four separate medical doctors, producing accurate and timely medical reports, progress notes, imaging summaries, correspondence, and referral letters.
- Demonstrated strong understanding of medical terminology, anatomy, physiology, and pharmacology to ensure precise documentation.
- Maintained confidentiality and compliance with HIPAA regulations across all records.
- Collaborated with healthcare providers to clarify discrepancies and ensure quality assurance in all transcribed materials.
Education
Bachelor of Science - Business, Health Care Administration
Oregon State University
Corvallis, ORSkills
- Coordination of scheduling tasks
- Enhancement of workplace productivity
- Strong organizational capabilities
- Ability to multi-task effectively
- Proficient in Microsoft Office applications
- Writing and editing expertise
- Excellent verbal communication abilities
- Strong written communication skills
- Patient registration and scheduling management
- Accurate data entry practices
- Referral coordination proficiency
- Familiarity with medical terminology
- Exceptional customer service skills
- Time management proficiency
- High documentation accuracy standards
- Knowledge of HIPAA regulations
- Proficient in call screening techniques
- Management of onboarding processes
- Keen attention to detail
- Professional telephone handling skills
- Proficient in Microsoft Word
- Administrative support
Timeline
Scheduling Coordinator
Ward Family Orthodontics
03.2023 - 05.2025
Scheduling Manager/Marketing
Niles Orthodontics
03.2008 - 03.2023
Medical Transcriptionist
Lee B. Daniel
01.1997 - 02.2008
Bachelor of Science - Business, Health Care Administration
Oregon State University
Similar Profiles
Mary GoodwinMary Goodwin
Babysitter at The Ward FamilyBabysitter at The Ward Family
Jaci AguilarJaci Aguilar
Registered Dental Assistant at Ward Family DentalRegistered Dental Assistant at Ward Family Dental
Claire WrightClaire Wright
Nanny at The Ward FamilyNanny at The Ward Family
Zachary SchneiderZachary Schneider
Chef De Cuisine at MarcheChef De Cuisine at Marche
Zachary HicksZachary Hicks
Member Service Representative at Crunch FitnessMember Service Representative at Crunch Fitness