Detail oriented individual with several years of experience answering high volume calls, data entry, providing excellent customer service, and detailed documentation. Experienced with Microsoft Office applications including Excel and Word.
Overview
3
3
years of professional experience
Work History
Scheduling Coordinator
Just For Pets Animal Hospital
Knoxville, Tennessee
04.2026 - Current
Managed client calls, confirmed visits, and updated scheduling to ensure smooth operations.
Coordinated daily flow between reception, technicians, and veterinarians to optimize patient care.
Scheduled appointments for pets, clients, and veterinary providers at animal hospital.
Reviewed patient records to facilitate accurate appointment planning and enhance visit preparation.
Coordinator/ Insurance backup
Southeast Oral Surgery
Powell, TN
02.2025 - 04.2026
Obtained and managed pre-authorizations for surgery, submitting documentation and following up with insurance carriers to ensure timely approvals.
Coordinated patient appointments to optimize scheduling and accessibility for patients.
Answered high volume phone calls, scheduled referrals, and addressed patient inquiries with professionalism and compassion.
Veterinarian Technician
Anderson County Animal Hospital
Clinton, TN
02.2024 - 02.2025
Administered medications and vaccines under veterinary direction.
Collected blood, urine, and fecal samples for laboratory testing.
Ensured safe handling of dogs and cats for medical procedures for safe treatment and procedures.
Prepared surgery rooms and sterilized instruments for animal hospital care.
Pharmacy Technician
Anderson Crossing Pharmacy
Andersonville, TN
06.2023 - 01.2024
Counted, labeled, and packaged medications to ensure accuracy and compliance with pharmacy procedures
Assisted customers with prescription pickup and addressed medication inquiries to enhance customer service experience
Verified insurance claims and resolved common billing issues
Restocked pharmacy shelves and maintained controlled inventory records to support product availability