Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Castillo

Powell,TN

Summary

Detail oriented individual with several years of experience answering high volume calls, data entry, providing excellent customer service, and detailed documentation. Experienced with Microsoft Office applications including Excel and Word.

Overview

3
3
years of professional experience

Work History

Scheduling Coordinator

Just For Pets Animal Hospital
Knoxville, Tennessee
04.2026 - Current
  • Managed client calls, confirmed visits, and updated scheduling to ensure smooth operations.
  • Coordinated daily flow between reception, technicians, and veterinarians to optimize patient care.
  • Scheduled appointments for pets, clients, and veterinary providers at animal hospital.
  • Reviewed patient records to facilitate accurate appointment planning and enhance visit preparation.

Coordinator/ Insurance backup

Southeast Oral Surgery
Powell, TN
02.2025 - 04.2026
  • Obtained and managed pre-authorizations for surgery, submitting documentation and following up with insurance carriers to ensure timely approvals.
  • Coordinated patient appointments to optimize scheduling and accessibility for patients.
  • Answered high volume phone calls, scheduled referrals, and addressed patient inquiries with professionalism and compassion.

Veterinarian Technician

Anderson County Animal Hospital
Clinton, TN
02.2024 - 02.2025
  • Administered medications and vaccines under veterinary direction.
  • Collected blood, urine, and fecal samples for laboratory testing.
  • Ensured safe handling of dogs and cats for medical procedures for safe treatment and procedures.
  • Prepared surgery rooms and sterilized instruments for animal hospital care.

Pharmacy Technician

Anderson Crossing Pharmacy
Andersonville, TN
06.2023 - 01.2024
  • Counted, labeled, and packaged medications to ensure accuracy and compliance with pharmacy procedures
  • Assisted customers with prescription pickup and addressed medication inquiries to enhance customer service experience
  • Verified insurance claims and resolved common billing issues
  • Restocked pharmacy shelves and maintained controlled inventory records to support product availability

Education

High School Diploma -

Anderson County High School
Clinton, TN
05-2020

Skills

  • Patient scheduling
  • Appointment coordination
  • Scheduling software
  • Appointment management
  • Intake documentation
  • Healthcare coordination
  • Administrative tasks
  • Customer service and support
  • Client relations
  • Critical thinking
  • Deadline oriented

Timeline

Scheduling Coordinator

Just For Pets Animal Hospital
04.2026 - Current

Coordinator/ Insurance backup

Southeast Oral Surgery
02.2025 - 04.2026

Veterinarian Technician

Anderson County Animal Hospital
02.2024 - 02.2025

Pharmacy Technician

Anderson Crossing Pharmacy
06.2023 - 01.2024

High School Diploma -

Anderson County High School
Sierra Castillo