TAMARA DEVOE
Jacksonville
Summary
Dynamic service advocate with a proven track record at Florida Blue, enhancing customer satisfaction through effective problem-solving and decision-making. Skilled in training and process improvement, I excel in teamwork and maintaining attention to detail, ensuring efficient operations and exceptional service delivery. Committed to fostering loyalty and optimizing service experiences.
Overview
22
22
years of professional experience
1
1
Certification
Work History
SERVICE ADVOCATE III
Florida Blue
Jacksonville, FL
05.2019 - 10.2026
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Trained new staff on best practices for customer service interactions and system navigation.
- Analyzed customer feedback and identified trends to inform process improvements and training needs.
Receiving Clerk
Sysco Foods Inc
Jacksonville, FL
01.2018 - 05.2019
- Inspected incoming shipments for accuracy and compliance with specifications.
- Coordinated inventory management to optimize storage space and ensure timely product availability.
- Trained new employees on standard receiving procedures and safety protocols.
- Implemented process improvements to enhance workflow efficiency in receiving operations.
Warehouse Person
Publix Distribution Center
Jacksonville, FL
01.2005 - 12.2016
- Operated forklifts and pallet jacks to transport products efficiently within warehouse.
- Received, inspected, and organized incoming shipments for optimal inventory management.
- Maintained accurate records of stock levels using warehouse management system software.
- Collaborated with team members to ensure timely order fulfillment and shipping accuracy.
- Implemented safety protocols to minimize workplace hazards and enhance operational efficiency.
- Trained new employees on proper warehouse procedures and equipment handling techniques.
- Completed special projects as assigned by management while maintaining daily responsibilities without sacrificing performance.
- Increased overall warehouse productivity through cross-training in multiple job functions, providing flexibility within the team.
- Expedited urgent shipments as necessary, effectively managing time-sensitive requests from customers or internal departments.
- Provided exceptional customer service by addressing questions or concerns promptly and professionally regarding orders or shipments.
- Assisted in maintaining a clean and organized warehouse, promoting a safe work environment.
- Collaborated with team members to achieve monthly productivity goals consistently.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
Education
High School Diploma -
ROBERT E LEE HIGH SCHOOL
Jacksonville, FL06-1993
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Call handling
- Teamwork
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Calm and professional under pressure
Certification
HIPPA, ICD-10 CODING, MEDICAL TERMINOLOGY
Timeline
SERVICE ADVOCATE III
Florida Blue
05.2019 - 10.2026
Receiving Clerk
Sysco Foods Inc
01.2018 - 05.2019
Warehouse Person
Publix Distribution Center
01.2005 - 12.2016
High School Diploma -
ROBERT E LEE HIGH SCHOOL