Brionna Dillon
Orlando,FL
Summary
Professional advocate with extensive experience in customer service and conflict resolution. Known for delivering impactful solutions that improve customer experiences. Strong focus on team collaboration and adaptability, consistently supporting dynamic needs and achieving results.
Overview
11
11
years of professional experience
Work History
Service Advocate III
Florida blue
11.2022 - Current
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with internal departments and external vendors to resolve claims.
- Assisted customers with completing insurance documents to avoid missed information.
- Provided exceptional support during annual open enrollment periods, guiding customers through plan selection processes effectively.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Customer Service Representative
ASK Staffing, Inc-Service Now
05.2022 - 05.2023
- Communicate with customer via change request to ensure all platforms are up to date.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Patched software and installed new versions to eliminate security problems and protect data.
Customer Service Representative
V-DART Technologies-Maryland Dept of Labor
03.2021 - 05.2022
- Assisting claimants with filing unemployment insurance claims via phone, email, and chat
- Monitoring agents during training while aiding in Customer Service procedures and being in a Support lead Position
Customer Service Representative
Adecco Staffing
11.2020 - 01.2021
- Answering 90+ calls daily, with duties including processing customer orders
- Listening actively to callers concerns, needs, and request to ensure a positive experience
- Advised customer of other resolutions and or products most similar to their request
Customer Service Representative
GC Services
04.2019 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Educated customers on how to use company systems, complete forms and obtain desired services
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Order picker/packer
Randstad
03.2017 - 06.2017
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Checked inventory and selected products from specific locations based upon customer orders and availability
Online Banking Representative
Convergys
11.2015 - 01.2016
- Provided high-level customer service through friendly approach, strong professionalism, land timely assistance with customer transactions
- Assisted customers with opening or closing accounts, completing loan applications, and signing up for new services.
- Assisted clients in navigating the online banking platform, leading to increased usage and efficiency.
Front End Supervisor
Restaurant Depot
11.2013 - 10.2015
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Education
High School Diploma -
Jean Ribault High School
05.2012
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Training delivery
- Insurance claims review
- System upgrades
- Microsoft Office
Timeline
Service Advocate III
Florida blue
11.2022 - Current
Customer Service Representative
ASK Staffing, Inc-Service Now
05.2022 - 05.2023
Customer Service Representative
V-DART Technologies-Maryland Dept of Labor
03.2021 - 05.2022
Customer Service Representative
Adecco Staffing
11.2020 - 01.2021
Customer Service Representative
GC Services
04.2019 - 09.2020
Order picker/packer
Randstad
03.2017 - 06.2017
Online Banking Representative
Convergys
11.2015 - 01.2016
Front End Supervisor
Restaurant Depot
11.2013 - 10.2015
High School Diploma -
Jean Ribault High School
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