TAMARA DIXSON
Houston
Summary
Dedicated to delivering exceptional customer satisfaction through outstanding service and unwavering support. Expertise in implementing best practices in customer service, combined with a strong ability to identify and explore innovative solutions tailored to diverse customer needs. Proven track record of fostering positive relationships and enhancing the overall customer experience. Committed to continuous improvement and adapting strategies to exceed expectations in a dynamic environment.
Overview
8
8
years of professional experience
Work History
Server
Saltgrass Steakhouse, Landry's
11.2024 - Current
- Nurture positive interactions with repeat clientele.
- Managed customer complaints promptly and effectively to preserve strong reputation.
- resolved customer questions, suggested items, and logged order information.
- Issued dining checks including total due and received payment, supplying receipts to wrap up transactions.
Customer Service Representative
PFS Group
10.2023 - 11.2024
- Cultivated strong relationships with customers through personalized assistance and support.
- Conducted regular follow-up calls with customers after issue resolution.
- Addressed customer complaints swiftly and effectively.
- Resolved customer inquiries through phone, email, and chat
CUSTOMER SERVICE REP
Getix Health
04.2023 - 04.2024
- manages about 65-75 calls per day
- Acquired comprehensive understanding of medical billing and tailored communication strategies for addressing insurance discrepancies with customers.
- Facilitated seamless transfer of customer relations to management. Addressed customer issues with professionalism, ensuring smooth escalation to management. Maintained strong communication channels between customers and management for efficient problem resolution.
- Designed and implemented comprehensive customer service training frameworks.
SERVER
THE OCEANAIRE
09.2022 - 02.2023
- Tableside wine-service and food service
- Handled opening and closing shifts with ease
- Managed day to day operations
- Diligently transferred customers issues to management with ease on staff and customer
- Upheld high standards of sanitation in accordance with health department regulations.
MANAGER
BB'S TEX-ORLEANS
02.2022 - 09.2022
- Managed restaurant supervision and facilitated day-to-day operations
- Oversaw opening and closing tasks, effectively handling all customer relation concerns within shifts.
- Configured staffing solutions to meet restaurant needs and accommodate employee schedules
- Updated and organized records related to employee attendance, payroll details, and vacation requests.
- Educated existing staff to improve team responsiveness and productivity.
- regulated expenses to ensure business remains within budget and boost profits.
SERVER
GRANDLUX
11.2020 - 02.2022
- Took food and drink orders
- Frequently checked on customers for an exceptional dining experience
- Also maintained knowledge of menu items, ingredients, and preparation
SHIFT MANAGER
BREWINGZ RESTAURANT AND BAR
01.2018 - 04.2019
- Managed shift with a staff of 10 plus employees serving tables daily
- Trained new employees on best practices offering an excellent customer experience
- Possessed an excellent memory and listening skills resulting in accurate order placement
- Resolved grievances while maintaining rapport with customers
- Bartending when needs arose
- Managed closing duties, money-handling, and reconciliation of cash drawer
- Also oversaw restocking and reordering supplies as needed.
Education
Associate of Science -
Houston Community College
Houston, TX01-2027
Skills
- Proficient in HIPAA regulations and medical terms
- Self-monitoring performance skills
- Customer engagement through calls
- Accurate data entry
- Skilled in managing inbound calls
- Accurate typing at 32 words per minute
- Professional demeanor
- Client engagement
- Client support
- Process documentation
- Technical computer skills
- Skilled in enhancing customer sales
Timeline
Server
Saltgrass Steakhouse, Landry's
11.2024 - Current
Customer Service Representative
PFS Group
10.2023 - 11.2024
CUSTOMER SERVICE REP
Getix Health
04.2023 - 04.2024
SERVER
THE OCEANAIRE
09.2022 - 02.2023
MANAGER
BB'S TEX-ORLEANS
02.2022 - 09.2022
SERVER
GRANDLUX
11.2020 - 02.2022
SHIFT MANAGER
BREWINGZ RESTAURANT AND BAR
01.2018 - 04.2019
Associate of Science -
Houston Community College