Tamara Dobbins
Centre
Summary
Detail-oriented professional with a strong background in customer service and proven experience in managing high-volume transactions. Known for effective communication and problem-solving skills and fostering positive team dynamics to support operational efficiency while also upholding policies and procedures.
Overview
5
5
years of professional experience
Work History
Front End Cashier
Dean's Pharmacy
06.2024 - Current
- Process customer transactions accurately using point-of-sale system.
- Collaborate with pharmacy staff to ensure smooth operational flow during peak hours.
- Implement cash handling procedures, minimizing discrepancies and ensuring accuracy in transactions.
- Enhance customer satisfaction by providing efficient and friendly service.
- Handle high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balance cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Address customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Complete daily tasks quickly without sacrificing quality or attention to detail.
- Prevent loss by identifying fraudulent transactions and following established security procedures.
- Utilize strong communication skills to relay pertinent information between customers and other staff members effectively.
- Work extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Operate multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Follow store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Enhance team morale by maintaining positive attitude and encouraging peers during busy periods.
- Assist customers in locating products, leading to increased satisfaction and repeat business.
- Resolve customer complaints with empathy and professionalism, restoring customer confidence.
- Learn duties for various positions and provided backup at key times.
- Perform cash, card, and check transactions to complete customer purchases.
- Operate cash register to record transactions accurately and efficiently.
- Assist pharmacists in medication management, ensuring timely delivery of pharmaceutical services.
- Manage inventory levels by tracking stock and ordering medications as needed.
- Provide customer service by addressing inquiries and resolving issues related to prescriptions.
- Utilize pharmacy management software for prescription processing and record-keeping accuracy.
- Answer incoming phone calls and addressed questions from customers and healthcare providers.
- Stock, label, and inventory medication to keep accurate records.
- Enhance pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculate dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promote patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Count and labeled prescriptions with correct item and quantity.
- Assiste in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Perform wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Enter and process patients' prescriptions into internal system.
- Perform various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Perform various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Associate Agent
Griffith-Tillery Agency, ALFA Insurance
06.2023 - 06.2024
- Handled incoming phone calls with professionalism, addressing customer needs and inquiries efficiently.
- Systematically categorized and archived paperwork and policy information to facilitate quick retrieval and maintain accurate records.
- Managed in-person and telephonic payment transactions to maintain accurate financial records.
- Monitored policy status and proactively communicated with policyholders regarding potential delinquency issues.
- Assisted in policy renewals and modifications, maintaining up-to-date client records for compliance.
- Developed comprehensive insurance quotes using agency systems, ensuring timely responses to clients.
- Collaborated with team members to streamline workflow processes, improving overall operational efficiency.
- Conducted thorough client follow-ups to confirm satisfaction and foster long-term relationships with policyholders.
- Met with customers to discuss options, provide information, and answer concerns.
- Prioritized time management effectively while juggling multiple tasks simultaneously, ensuring all deadlines were met without compromising quality.
- Strengthened client relationships by providing exceptional customer service and addressing concerns promptly.
- Acted as a trusted advisor to clients by offering expert guidance and recommendations based on their unique needs and preferences.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Developed customized insurance solutions based on client needs and risk assessments.
- Provided expert guidance on policy options to support informed decision-making for clients.
- Collaborated with cross-functional teams to enhance overall operational effectiveness in insurance services.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Cashier
Ingles
05.2021 - 06.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized and clean checkout areas to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Handled cash, credit, and refunds while ensuring adherence to company policies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Reduced processing errors by meticulously following transaction procedures.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Verified and cashed checks accurately, adhering to financial protocols and enhancing customer satisfaction.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Cherokee County High School
Centre, AL05-2014
Skills
- Demonstrate good verbal and written communication skills as well as, attention to detail and accuracy
- Possess excellent organization, interpersonal and communication skills
- Quick to learn policies and procedures with critical analysis skills
- Proficient in managing multiple tasks while maintaining order
- Enthusiastic to learn, take the lead, and assist others
- Skilled in operating various office equipment
- Maintains confidentiality and upholds privacy standards
- Experienced in cash handling and financial management
- Proficient in bookkeeping and accounting
- Positive attitude, customer service, problem-solving
- Goal oriented, punctual and reliable, trustworthy and honest
- Team collaboration, leadership, and relationship building
Timeline
Front End Cashier
Dean's Pharmacy
06.2024 - Current
Associate Agent
Griffith-Tillery Agency, ALFA Insurance
06.2023 - 06.2024
Cashier
Ingles
05.2021 - 06.2023
High School Diploma -
Cherokee County High School