Tamara Fisher
Senior Customer Service Rep.
Fort Worth,TX
Summary
Results-oriented Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 15 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Overview
11
11
years of professional experience
Work History
Senior Customer Service Representative
City Of Fort Worth Development Department
Fort Worth, TX
10.2022 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Verified document authenticity to process license application.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Engaged clients in person and over the phone to answer questions and address complaints.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Assistant Store Manager
AutoZone
Haltom City, TX
08.2013 - 09.2022
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Education
Medical Coding and Billing -
Blue Cliff College - Alexandria
08.2019
High School Diploma -
Tioga High School
08.1994
Some College (No Degree) - Government Studies
Grand Canyon University
Skills
- Call Control
- Account Management
- Conflict Management
- Documentation Review
- Customer Support
- Cross-Functional Collaboration
Teamwork and collaboration
Timeline
Senior Customer Service Representative
City Of Fort Worth Development Department
10.2022 - Current
Assistant Store Manager
AutoZone
08.2013 - 09.2022
Medical Coding and Billing -
Blue Cliff College - Alexandria
High School Diploma -
Tioga High School
Some College (No Degree) - Government Studies
Grand Canyon University
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