Tamara Goforth

• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
• Answered passengers' questions and provided solutions to issues arising during flights.
• Ensure safety and comfort of customers onboard aircraft.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

• Managed communication regarding the Language Assessment system process to language qualified Flight Attendants.
• Administered assessment-related surveys, prepared summary reports and managed electronic archives for proper documentation of compliance.
• Coordinated and completed scheduling process for Flight Attendants, data collection and assessment completion.

• Assisted with training and development of team members.
• Addressed Flight Attendant customer complaints and inquiries.
• Monitored Flight Attendant performance and gave feedback as necessary.
• Updated job knowledge by attending workshops, training sessions and educational opportunities.

• Responsible for writing In-Flight Food Serving Procedures by aircraft type/configuration.
• Created and wrote In-Flight Procedures to to be added to the Flight Attendant Manual for reference.

Researched and investigated Flight Attendant Reports related to on-board Catering, Ticketing and Terminal Services, Hotel Management and Flight Attendant Crew Scheduling. As a part of reporting system, resolutions were made followed up by a detailed response to the Flight Attendant.