Dynamic sales & retail professional with expertise in merchandising and sales, recognized for driving significant revenue growth at Lowe’s Home Improvement. Proven ability to train award-winning sales teams and negotiate high-value contracts. Skilled in planograms and fostering strong vendor relationships, ensuring optimal product placement and customer satisfaction.
Hi, I’m
Tamara Goodman
Independent Contractor
Holly Springs,NC
Summary
Work History
Merchandisers Survey
Retail Reset Merchandiser
Job overview
- Executed product resets according to planograms and visual merchandising standards.
- Organized product displays to enhance customer engagement and increase sales potential.
- Collaborated with team members to ensure timely completion of merchandising projects.
- Trained new employees on merchandising techniques and company policies for effective execution.
- Ensured compliance with safety protocols during merchandise handling and store layout changes.
- Ensured compliance with company policies, adhering to safety standards during all aspects of the reset.
- Developed strong relationships with vendors, facilitating communication to address issues and improve overall performance.
- Maximized sales potential with strategic product placement based on customer preferences and market trends.
- Boosted efficiency through regular communication with team members, sharing project updates and relevant information.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Lowe’s Home Improvement
Appliances Sales Specialist
06.2012 - 11.2016
Job overview
- Facilitated customer decisions by recommending appliances aligned with their preferences.
- Provided product demonstrations, highlighting features and benefits of various appliances.
- Maintained knowledge of current promotions and special offers to enhance customer engagement.
- Collaborated with team members to ensure a seamless shopping experience for customers.
- Resolved customer inquiries and concerns efficiently, ensuring satisfaction with purchase decisions.
- Trained new staff on product knowledge and effective sales techniques to enhance team performance.
- Monitored inventory levels, ensuring timely restocking of popular appliance models for optimal availability.
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Provided exceptional after-sales service, leading to numerous repeat customers.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Operated store equipment to promote safety and reduce injury.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales.
- Was Top Sales Specialist multiple times for extended warranty sales.
- Assisted in training new employees on company policies, procedures, and sales techniques for a seamless transition into the team culture.
- Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation.
- Developed strong relationships with suppliers, ensuring timely delivery of appliances and excellent support services.
- Used in-store system to locate inventory and place special orders for customers.
Copart Online Auto Auction
Customer Service Representative
01.2011 - 02.2012
Job overview
- Assisted customers with inquiries regarding auction processes and vehicle listings.
- Provided support in resolving customer issues through effective communication and problem-solving skills.
- Utilized CRM software to track interactions and ensure timely follow-ups on customer requests.
- Maintained accurate records of customer transactions and feedback for continuous improvement initiatives.
- Collaborated with team members to enhance service delivery and streamline operational workflows.
- Trained new staff on customer service protocols and best practices to foster a collaborative environment.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Cross-trained and provided backup support for organizational leadership.
Professional Consulting Staffing Services
Executive Director, Branch Mgr, Recruiting Team Ld
10.1992 - 07.2008
Job overview
- Led strategic initiatives to enhance operational efficiency across service delivery teams.
- Developed and implemented policies that improved client satisfaction and service quality.
- Oversaw project management processes, ensuring timely completion of deliverables and alignment with client goals.
- Mentored staff members, fostering a culture of continuous improvement and professional growth.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Was number one branch manager for Gros margin and profitability out of 430 offices worldwide.
Education
Kalamazoo Valley Community CollegeKalamazoo, MI
Associate of Science from Respiratory Therapy
University Overview
Certified respiratory therapist
Certified senior account manager
Licensed admissions counselor
Skills
Reset expert with multiple products & retail chains
Planograms
High-level executive sales
Negotiated million dollar contracts area of expertise Healthcare, accounting, administration, and technology
Trained multiple sales staff to be award winners
Timeline
Appliances Sales Specialist
Lowe’s Home Improvement
06.2012 - 11.2016
Customer Service Representative
Copart Online Auto Auction
01.2011 - 02.2012
Executive Director, Branch Mgr, Recruiting Team Ld
Professional Consulting Staffing Services
10.1992 - 07.2008
Retail Reset Merchandiser
Merchandisers Survey
Kalamazoo Valley Community College
Associate of Science from Respiratory Therapy