Tamara Highfill
Elementary 1st-6th grade Teacher
Ozark,MO
Summary
Professional paraprofessional with solid foundation in educational support and classroom management. Experience in aiding teachers with instructional tasks and maintaining positive learning atmosphere. Reliable team player focused on adapting to changing needs and achieving results through effective communication and collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Paraprofessional III
Ozark Schools
08.2023 - Current
- Oversee students in classroom and common areas to monitor, enforce rules, and support 6-6th grade lead teachers.
- Improve classroom management by assisting teachers with 17 students behavioral interventions and monitoring student progress.
- Supervise students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Foster a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Guide student rehearsal of curriculum learning.
- Provided one-on-one after school tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
Substitute Teacher, K-12
Ozark School & Penn Mac
10.2022 - 08.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Long term paraprofessional kindergarten substitute for four months with proven trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines and worked with teachers to support student environments and maintain consistent schedules.
Customer Service for Liberty Mutual Auto Insurance
Sitel
09.2021 - 10.2022
- Provided exceptional service to approximately 75 daily callers providing timely follow-ups with clients, keeping them informed throughout the claims process.
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
- Educated clients on auto claims processes, empowering them to make informed decisions regarding their repair options.
- Ensured accurate policy administration by diligently reviewing and updating client, reducing errors on claims.
Casheer
Caseys General Stores Inc
05.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked with 5 employees per shift providing shared responsibilities.
Home Care Provider
Self Employed Services
04.2014 - 05.2021
- Home schooled 3rd grade 2020-2021
- Developed strong bonds with each child, creating a sense of security within the childcare environment.
- Improved language skills in young children through engaging storytelling and interactive activities.
- Maintained a safe environment for children by adhering to strict safety guidelines and protocols.
- Handled conflicts among children diplomatically, teaching them valuable problem-solving skills while maintaining a peaceful environment.
- Supported the development of fine motor skills with hands-on activities, such as arts and crafts projects.
- Managed daily routines efficiently, keeping children on track with scheduled naps, meals, and activities.
- Implemented age-appropriate lesson plans, fostering cognitive growth in each child.
Technical Support Representative II
HealthMEDX
03.2013 - 02.2014
- Provided remote assistance to customers experiencing technical difficulties with patience and professionalism, guiding them through step-by-step resolutions with lifesaving health system software.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Quality Analyst
United Health Group (ACME)
09.2004 - 03.2013
- Analyzed quality and performance data to support operational decision-making by contacting 5 different departments.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided money saving unsolicited advice.
Education
Teacher Certification - Elementary Education
American Board of Certified of Teacher Excellence
Online02-2025
Bachelor’s degree - Professional Writing, Drafting and Design
Southwest Missouri State University (MSU)
Springfield, Missouri05.2002
Associate of Arts -
Ozark Technical Community College
Springfield, Missouri05.1998
Mechanical Drafting | AutoCAD -
Gateway Community College
Elkhorn, Wisconsin12.1995
Skills
- Google Desktop
- MS Office
- Document Camera
- Projector
- Smart Board
- The Internet
- Windows
- Canvas
- Go Guardian
Certification
- Certified Nursing Assistant (CNA), 1993
Timeline
Paraprofessional III
Ozark Schools
08.2023 - Current
Substitute Teacher, K-12
Ozark School & Penn Mac
10.2022 - 08.2023
Customer Service for Liberty Mutual Auto Insurance
Sitel
09.2021 - 10.2022
Casheer
Caseys General Stores Inc
05.2021 - 08.2021
Home Care Provider
Self Employed Services
04.2014 - 05.2021
Technical Support Representative II
HealthMEDX
03.2013 - 02.2014
Quality Analyst
United Health Group (ACME)
09.2004 - 03.2013
Teacher Certification - Elementary Education
American Board of Certified of Teacher Excellence
Bachelor’s degree - Professional Writing, Drafting and Design
Southwest Missouri State University (MSU)
Associate of Arts -
Ozark Technical Community College
Mechanical Drafting | AutoCAD -
Gateway Community College
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