Tamara Hodges
Ferron,UT
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customers service associate
Family Dollar
Ferron, Utah
06.2024 - Current
- Greeted customers and identified their needs.
- Guided customers in product inquiries and merchandise location to enhance shopping experience.
- Addressed and resolved customer inquiries promptly to ensure positive service outcomes.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Informed customers about promotions and store policies to improve awareness and satisfaction.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Processed transactions accurately at the cash register.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Followed policies and procedures to meet or exceed established performance requirements.
- Collaborated with team members to restock shelves efficiently.
- Maintained store cleanliness and organized product displays.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
GED
Emery Adult Education
05.2023 - 05.2026
Skills
- Customer service
- Customer support
- Conflict resolution
- Complaint handling
- Sales closing
- Refunds and exchanges
- Refunds processing
- Cash handling
- POS system operation
- Point of sale systems
- Stock replenishment
- Sales promotions
- Customer relationship management (CRM)
- Effective communication
- Problem solving
- Team collaboration
- Inbound and outbound calling
- Guest services
- Product knowledge
- Information gathering
- Process transactions
- Animal interaction
- Animal interaction
Languages
English
Professional
Certification
- Driver's license
Getting old
- I'm getting older
- I'm moving slower then slower
- My body can't handle all the physical work anymore. I need a change.
Timeline
Customers service associate
Family Dollar
06.2024 - Current
GED
Emery Adult Education
05.2023 - 05.2026